• Manage and direct the Database Administration, and Cloud Computing Development and Administration teams• Provide strategic guidance on the implementation and upgrade of database, cloud, SalesForce, Cornerstone, and Saba technologies• Oversee the procurement and management of contractor technical resources

Provides lead or advanced level of work in designing, developing, testing, implementing and maintaining Maryland Department of Transportation (MDOT) Motor Vehicle Administration (MVA) Vehicle Services including mainframe systems for titling and registration of private, commercial, and fleet vehicles.

As an Election Data Application Specialist II my responsibilities include focus on preparation of provisional applications and ballots and provisional voting supplies, the processing of provisional ballot applications and provisional ballots during each election cycle, as well as assisting with the maintenance of and logic & accuracy testing of voting equipment.• Performed duties at Board of Elections with an attention to detail in order to maintain integrity of voter registration data, voting equipment and voting related processes.• Created documentation for Provisional Voting Processes including preparation for, execution of and post-election processing of Provisional Ballot Applications for Early Voting and Election Day in Baltimore County.• Wrote Call Center Problem Guide for Election Day Technical Support Phone Bank to improve customer service experience delivered to Election Judges on Election Day and during Early Voting.• Created an overview document for the Baltimore County Board of Elections describing the main process flow and associated processes of each department and how each department integrates with other departments in the office.• Assisted with maintenance and upgrading of over 600 pieces of election equipment including recharging, replacing CMOS batteries, performing Logic & Accuracy Testing of Electronic Poll Books, Ballot Scanning Units and Ballot Marking Devices with an attention to detail to ensure integrity of the voting process.• Assisted with design and testing of electronic voting day incident report forms-based system to replace outdated paper-based method to improve customer service experience delivered to Election Judges on Election Day and during Early Voting.

• Provided support of over 600 pieces of election equipment including Electronic Poll Books, Ballot Scanning Units and Ballot Marking Devices for Baltimore County Local Board of Elections office during the 2016 General Election with an attention to detail to ensure integrity of the voting process.• Assisted Baltimore County Local Board of Elections Help Desk staff in resolving problems and answering questions from election judges in 230 polling places around Baltimore County focusing on oral communications and improving customer service.• Provided on-site problem solving, support, diagnostics and problem resolution of election equipment and procedures during 2016 General Election on Election Day.• Supervised staff performing Logic and Accuracy testing of voting equipment with an attention to detail to ensure contract employees followed standard operating procedures.• Prepared 2016 General Election Integrity Report documents for Chief Judges Manuals requiring focused attention to details.• Performed inspection and quality assurance of voting equipment and supplies in the Baltimore County Local Board of Elections warehouse.• Participated in post-election audit of 2016 General Election voting records which involved problem-solving, critical thinking and analysis of how the mechanical and software voting systems interfaced with voting location procedures in order to produce the situation under audit.

Temporary Hourly Employee working in a team based organization producing the high quality Allison A1000 transmission available in GM's high-end Duramax-powered Silverado or Sierra trucks.• Built General Motor’s Allison A1000 transmissions with focus on quality and attention to detail using standardized procedures.• Administered quality checks to validate each A1000 transmission met GM’s high quality standards to deliver the highest level of customer service.• Proactively communicated with team and group leader, management and peers using oral communication pertaining to production issues as well as submitting suggested improvements to the production process.

As an IBM Cloud Services Technical Seller I supported over 250 North American sales representatives for IBM’s Cloud Services portfolio. This included public (SoftLayer), shared private (Cloud Managed Services) and hybrid clouds. Responsibilities included responding to cloud RFPs, crafting customer facing cloud sales collateral for Cloud IaaS services, working with IBMers and customers to select the appropriate solution, assembling proposals for consumption of cloud services, and presenting pricing proposals to IBM clients. I additionally moderated multiple cloud sales & technical social communities, providing subject matter expertise to global teams to help their clients best select and utilize the cloud to meet business requirements.In conjunction with IBM Offering Teams, I supplied input for portfolio enhancements, reviewed designs to bring new features to market, and tested configuration and pricing tools. I provided individual, small, and large group education for cloud and technical sellers to effectively utilize the tools.Prior to this position, I provided technical architectural direction on several key platforms. As an Enablement Manager for IBM Cloud Services, I supported infrastructure services, security and networking. As a Technical Solution Architect for IBM's e-business Hosting Services, I enabled infrastructure architectural services for client hosting environments and evaluated, designed, developed and launched global, on-demand multi-tenant Software-as-a-Service business solutions. As an Infrastructure Architect for IBM's Applications on Demand, I delivered fully managed ERP application services to internal and external clients. I also served as a Global Offering Manager for IBM's Applications on Demand Infrastructure Services and Network Services which we transformed into a virtualized on demand service. I launched the U.S. implementation of IBM SmartCloud Enterprise+ Managed Application Services Infrastructure Services and Network Services.

Systems Engineer for EDS at the General Motors' Flint, Michigan V8 Engine Plant.

Started out as a Bus Boy then promoted to Wait Staff.