Raynell H. Email & Phone Number

Washington, Dc, Us

United States

Hyattsville, Maryland, United States

Austin, Texas, United States

Support companies with programming Bluetooth devices to commissioned retail stores lighting fixtures.Adept at creating maps of lighting fixtures on the x/y axis within Target BLS application. Strong knowledge of network hardware including servers, routers, and other computer devices. Schedule, coordinate and deploy server updates and preventative maintenance with limited downtime.Expert in network security protocols, anti-virus and firewall configuration.Proven ability to integrate old systems and databases with new software applications and advanced technology. Verify wiring for control system per supplied drawing (BACNET, Antenna, Switch, Ethernet)Test Internet Connection and Bluetooth connection. Program/calibrate lightings control systems and Bluetooth devices. Troubleshoot technical issues for commissioning. Responsible for ensuring the system meets the product standards. Provide support to project managers, electrical contractors, and end-users to complete the project timeline. Employed Internet of Things (IoT) technology to catalog Visual Light Communication (VLC) information into Gordan application.

Washington, District Of Columbia, United States

Network Administrator: Established user accounts to the local network; assigned privileges based on job function and other pre-established rules; and developed a catalog of routine maintenance history, equipment age, and installed components. Analyzed and defined network requirements; configured and optimized network servers, hubs, routers, and switches; seated, tested, maintained, and upgraded network operating systems software. IA / Security: Evaluated and installed virus protection and definition files and monitored outbound internet traffic to determine unauthorized file downloads and systems abuse. Managed and supported security policies to ensure the integrity of corporate files, data, and end-user password updates. Configured user e-mail accounts to perform automatic file scans on attached files and identify and clean spam and potentially dangerous files from reaching the server.Technical Support: Spearheaded the resolutions for improperly configured network settings that were creating system lags and freezes. Provided rapid response and comprehensive customer support across a wide variety of technical issues and challenges; delivered first-attempt resolutions within 24-48 hours; and created solutions-based archives using Desk Site and Track It. Resolved memory deficiencies, Trojan/virus issues, corrupt drivers, files, and other technical malfunctions creating computer lockups and screen freezes.

Rockville, Maryland, United States

IT Project Management: Managed the organizational e-mail migration to MS 2007; wrote standard operating procedures (SOPs) for pre-and post-migration; and led troubleshooting efforts before, during, and after software implementation. Appointed as project lead for SharePoint SQL Database initiative; deployed project within the allotted time. Conceived and executed a scaled migration plan involving upgrading SharePoint 3.0 to a later version. Performed hardware and related peripheral maintenance and established a database log to provide routine maintenance history, equipment age, and installed components. Communications: Collaborate with Project Managers and Stakeholders on various projects; organizational liaison between the Network Operations Center and Desk Side. Designed and developed blogs to correspond with MS Outlook 2007; created InfoPath reference documents stored on the corporate intranet and prioritized the design of significant installation project schedules regarding timing, customer needs, and other elements to ensure minimal system outage and customer inconvenience. Keep abreast of new applications and technology by reviewing IT periodicals, manuals, and technical reports. Participated and provided recommendations and feedback during project team meetings.Customer Support: Helped reduce recurring help-desk inquiries by providing internal customers with knowledge and self-authored reference materials. Ran the daily Business Communication Manager (BCM) morning reports and provided customer support via the MAGIC ticketing system. Developed training plans and material for the staff in Microsoft products; created a unique SharePoint repository for training documentation. Kept detailed documentation on various SharePoint and GroupWise-related issues; created a resolution library for future employees.

Largo, Maryland, United States

Technical Support: Built standalone desktops according to specifications, installed various software applications and ghosted images onto newly configured PCs. Developed clones of Windows XP images that varied according to department specifications. Configured Mac addresses as part of the college’s overall wireless access. Set up and configured various data telecommunications protocols, including TCP/IP and IPX. Deployed Novell Client to update and configure IPX/IP as the network protocol. Construct and manage a documentation library on actions and procedures relating to hardware repair and systems procedures. Set up a help-desk tracking system via Lotus Notes. Created technical software snapshots reflecting purchased and licensed software applications; distributed synopsis to department heads. Edit and create user accounts using Novell ConsoleOne 1.3.6.

A.A.S, Computer Information Service Technology

Activities and Societies: Who's Who Among Junior Colleges STEM Member (Science, Technology, Engineering, Math) A.L.A.N.A Member and Mentor

A.A.S, Computer Information Systems

Activities and Societies: Who's Who Among Junior Colleges STEM Member (Science, Technology, Engineering, Math) A.L.A.N.A Member and Mentor

A.A.S, Space Engineering

Activities and Societies: Who's Who Among Junior Colleges STEM Member (Science, Technology, Engineering, Math) A.L.A.N.A Member and Mentor

A.A.S, Computer Engineering

Activities and Societies: Who's Who Among Junior Colleges STEM Member (Science, Technology, Engineering, Math) A.L.A.N.A Member and Mentor

A.A.S., Electronic Engineering

Activities and Societies: Who's Who Among Junior Colleges STEM Member (Science, Technology, Engineering, Math) A.L.A.N.A Member and Mentor