Russell Hipskind Email & Phone Number

Fremont, California, United States

Fremont, California, United States

I oversee and maintain computer hardware and software systems, as well as administer support in the resolution of technical issues concerning software infrastructure. I assess, diagnose, and troubleshoot issues to support software integration. I mitigate all major technical issues, including power outages, system failures, and construction issues, while serving as the first point of contact. I analyze, evaluate, and recommend upgrade, replacement, and purchase of new hardware and software as needed.• Set an excellent example of leadership and excellent customer service.• Headed transition of high school, junior high, and elementary schools to distance learning.• Led set-up, configuration, and deployment of 150+ laptops and 500+ Chromebooks to staff for distance learning.

I provided technical support to Elementary, Junior High, and High School level staff. I steered key operations pertaining identification and troubleshooting of network infrastructure and equipment for maximum functional efficiency. I planned, tested, and deployed computer images for Windows and Mac OS X based machines. I spearheaded vital functions surrounding multiple forms of testing including Smarter Balance and AP testing by providing expert IT support. I instructed end-users on basics of operating systems, email, and educational databases. I analyzed the issue urgency and then allotted support tickets based on severity and symptoms.• Delivered annual support for standardized testing.• Identified and resolved common problems or issues via efficient troubleshooting, documenting, and creating of standard operating procedures.

Hayward, California, United States

I regulated day-to-day support procedures including setting-up, maintaining, and troubleshooting of Microsoft Windows, Apple Mac OS desktop, and notebook computers, as well as faculty, staff, and student Apple iPads. I employed help desk ticketing system to document issue resolution procedures. I organized and maintained inventory of all hardware/software resources and parts• Offered robust assistance and instruction to users through remote desktop client (Bomgar).• Led a high-performance team, organizing and distributing desktops and laptops under refresh program.