Julio Cesar Oliveira Email & Phone Number

Brasília, Distrito Federal, Brasil

• Alinhamento de perfil com os gestores
• Condução de processos seletivos de ponta a ponta
• Integração de novos funcionários
• Treinamento e Desenvovimento de equipes
• Responsável pelo controle e aplicação das avaliações de competência
• Apoio aos gestores na resolução de conflitos

Brasilia, Brazil

• Alinhamento de perfil com os gestores
• Condução de processos seletivos de ponta a ponta
• Experiência com processos seletivos de grande volume
• Admissão de novos colaboradores via TOTVS
• Integração de novos funcionários
• Treinamento e capacitação de equipes

Dublin, Ireland

• Atendimento ao cliente - Bilíngue
• Caixa
• Recebimento de Mercadoria
• Conferência de nota fiscal
• Organização de Loja

Brasilia, Brazil

• Analyse complaints and suggestions, directly contacting customers when necessary, in order to improve the quality of care and preserving the company's image and brand.
• Assess the quality of the stock, analyze sales returns to adjust the product mix to market demand, identifying and acquiring new opportunities with publishers and partners.
• Continually measure and analyse performance indicators, quantitatively and qualitatively.
• Ensure revenue and profit targets for the store are met and excided.
• Hire, on-board, train and manage the service & sales team, including employee performance reviews, insuring standard of excellence required by the company.
• Implement marketing plans to increase sales and quality targets defined by the company.

Sao Paulo, Brazil

• Provide training & on-boarding for customer service & sales employees for São Paulo region (5 Stores).
• Monitor the performance of new employees to insure sales targets are met, develop individual performance improvement plans and monitor as required.
• Support Management in administering the sales team.
• Define, communicate and implement the sales team work schedules and targets.

Sao Paulo, Brazil

• Customer service and Sales person.
• Telephone and internet sales management.
• A consultant for foreign and Brazilian literature.
• Inventory management for the literature section and related areas.
• Sales lead on Negotiation, Quotation, Closer & Account Management for Public and Corporate accounts.

Brasília, Distrito Federal, Brasil

• Atendimento a clientes
• Organização e manutenção de departamento
• Elaboração de propostas comerciais

Human Resource Management, Human Resource

Master Of Business Administration - Mba, Gestão Ágil

Implementação de ferramentas ágeis para a solução de problemas e gestão de processos e projetos.