Resource Management by Smartsheet (https://www.smartsheet.com/platform/resource-management)

- Iteratively updated Jinja frontend based on UX/UI feedback sourced from Jira tickets, code reviews, demos, and wireframes to enhance user satisfaction with internal application- Created a reusable components library styled with Tailwind to align project with company’s design system, reducing duplicate code and design inconsistencies across application- Implemented in-template error-handling for missing data and continuous unit testing using pytest and snapshot testing, decreasing application rendering issues and bugs- Produced technical documentation cataloging installation and usage instructions for new CSS and testing libraries -Deployed code changes using Terraform and AWS services, gaining hands-on experience with infrastructure-as-code principles, CI/CD and cloud technologies

Ada is a full-year, full-stack selection ( <10% acceptance rate) software engineering program. Our curriculum covered: Python, SQL, Flask, HTML/CSS, JavaScript, React and Computer Science Fundamentals.Ada’s mission is to prepare women and gender expansive adults to be software developers while advocating for inclusive and equitable work environments.

- Generated $650k in sales as of May 2022 by identifying customer needs and offering product solutions with sales representatives and product managers- Increased team customer satisfaction rating from 78% to 86% in 10 months by providing on-demand technical, order, and website support- Streamlined individual and team follow-up times by 20% in four months by creating spreadsheets to track chat data and tasks

After scoring in the 99th percentile on the ATI TEAS exam, I became a test prep tutor to help other pre-nursing/health care students achieve their best scores and eliminate test anxiety. - Tutored pre-health and pre-nursing students in test preparation for ATI TEAS exam - Engaged with 4-5 high school and college students weekly by creating individual lesson plans and providing practice problems

- Coordinated the administration of 400+ COVID-19 vaccines weekly by scheduling appointments and processing patient paperwork- Consolidated vaccine and prescription workstreams, resulting in pharmacy ranked #1 in the district, by accomplishing assigned medication and billing tasks and delegating to pharmacy cashiers- Recruited new patients to pharmacy through promotional events and incentive deals leading to a 50% increase in medication transfers and patient enrollment - Executed customer service and sales tasks, such as scheduling appointments, providing medication cost quotes, and responding to chat and phone inquiries about vaccines- Trained pharmacy cashier in duties including answering phone lines, verifying patient information, and data entry with sig codes into pharmacy system - Handled and disposed of hazardous drug and waste, in accordance to USP 800

- Completed 50+ prescriptions daily by transcribing incoming prescriptions into Pharmacy Management System and filling medications- Obtained state and federal Pharmacy Technician Certifications by passing examination after self-studying pharmacy law and medications - Awarded top performer on team of 8 for providing Walgreens-specific discount card to relieve high medication costs- Outreached to patients to promote Walgreens prescription services, like Auto Refill and PSC, resulting in 25% increase enrollment of services- Followed up with patients after medication pick-up to determine patient satisfaction and compliance leading to 10% increase in medication adherence- Retained patients through troubleshooting billing issues in collaboration with insurance companies and medical offices and effectively communicate formulary or policy changes in their plans- Contacted patients, prescriber offices, and insurance companies through phone and fax to resolve refill requests, prior authorizations, and billing problems- Replenished and maintained pharmacy inventory, ordering stock bottles of medicine, diabetic testing supplies, and pharmacy supplies

- Executed sales tasks, such as identifying customer needs, recommending appropriate products, and streamlining beauty trends from social media and analytics into product sales- Advertised weekly cosmetics sales and rewards programs, shifting store beauty sales from below quota to exceeding weekly goals by 15% in 1 month- Assumed inventory restock and sales responsibilities of cosmetics aisle to continue to meet 100% of department goals while beauty consultant role was vacant - Transcribed prescription orders and patient information using medical terminology into IC+ as first step to filling prescriptions- Answered high volume of patient questions in regards to accessibility to medication, co-pays, and vaccines while maintaining patient confidentiality- Sold patients their medications after verifying information at in-window and drive-thru registers

- Advised 4000 students in the second largest department at UCSB in schedule planning, study abroad, research, and internships- Updated 500+ student paperwork for changing majors and research applications by entering data into department databases - Processed paperwork and updated records on spreadsheets to assist students in changing their majors, pursuing education abroad, research, and honors- Maintained staff advisors' calendars, noting absences from office and department events, and scheduled student-staff appointments accordingly

I was one of the first team members hired for PokeCeviche at the first ever location in Isla Vista and worked hand-in-hand with leadership in developing a brand and presence in the college town. I helped create a list of closing procedures and train the team in proper clean up and safe food handling. Currently, PokeCeviche has expanded to 4 other locations.- Collected and forwarded customer feedback to company owner, resulting in development and expansion of menu options- Trained new hires on procedures on safe food handling and cleaning in accordance with safety regulations- Assembled poke bowls following customers' instructions