Roger Rhodes, Mha, Fache Email & Phone Number

Dallas/Fort Worth Area

Crescent Medical Center Lancaster is a DNV Healthcare accredited community hospital located in Lancaster, Texas. The hospital features eight Intensive Care Unit beds, ten Emergency Department beds, four state-of-the-art operating suites, four sleep lab suites, and two procedure rooms.

Grand Prairie, TX

• Texas General Hospital is a 41 bed Acute Care for-profit hospital serving the healthcare needs of Grand Prairie, TX, and Tarrant, Dallas, and surrounding counties. With a ten bed ICU, an ER seeing 1100 patients per.
• Designed and implemented a patient experience model which improved patient satisfaction scores from the bottom quartile to the top quartile in the nation in 2016.
• Implemented processes which resulted in improved physician satisfaction and recruitment. This led to an increase of surgical volume of 52% in 2016.
• Doubled spine surgery case volume in 2016
• Implemented and improved process to improve accountability, performance, and quality. Achieved ISO 9001 certification in Quality Management Systems.
• Successfully completed DNV, CMS, and TDSHS inspections in 2016.

Dallas/Fort Worth Area

• A 30 bed for-profit acute care surgical hospital with 11 operating rooms, 4 ICU beds, an off-site HOPD Pain Management Center, with 61 physician partners and performing over 10,000 surgeries annually in a broad range.
• Consistently improved core measure compliance each year by designing and implementing clinical… Show more A 30 bed for-profit acute care surgical hospital with 11 operating rooms, 4 ICU beds, an off-site HOPD Pain.
• Consistently improved core measure compliance each year by designing and implementing clinical quality and performance improvement programs. Achieved Top Performer Award for Key Quality Initiatives from the Joint.
• Enhanced customer service program and redesigned the patient advocate responsibilities. Achieved consistent annual improvements in customer satisfaction scores, a letter of recognition from Press Ganey for inpatient.
• In 2014 set all time record for surgical case volumes while operational expense was under budget by $3.5 million (6%). Exceeded net income targets in 2009, 2010, 2011, 2012. Reduced total operating expense by $2.5.

Greater Milwaukee Area

• Responsible to President/CEO for opening and operation of 16- bed acute care community hospital, and system wide Picture Archival and Communication System (PACS) implementation. Led staff of 175 with operating budget.
• Created and implemented flexible staffing model, including job sharing and variable responsibilities. Initiated… Show more Responsible to President/CEO for opening and operation of 16- bed acute care community.
• Created and implemented flexible staffing model, including job sharing and variable responsibilities. Initiated cross-training of all 2nd and 3rd shift Imaging technologists, established multi modality competencies and.
• Led development, training and implementation of customer service program. Achieved patient satisfaction scores at 99th percentile for outpatient and surgical services, and 97th percentile for emergency services.
• Completed preparations for Joint Commission survey including development of workflow and process design for facility. Achieved first visit accreditation for the hospital by the Joint Commission within 90 days of.

Greater Milwaukee Area

• Wheaton Franciscan Healthcare is a not for profit healthcare system with fourteen hospitals in three states, with annual revenue of more than $1.8 billion.Responsible to Hospital President for all Healthcare.
• Deployed on schedule and under budget Picture Archival and Communications System (PACS) in 9 locations. Increased patient and physician satisfaction, and reduced operational expense by… Show more Wheaton Franciscan.
• Deployed on schedule and under budget Picture Archival and Communications System (PACS) in 9 locations. Increased patient and physician satisfaction, and reduced operational expense by $3 million per year.
• Instituted Imaging Task Force and Imaging Services Leadership Development program. Improved retention and established integrated system leadership team for decision making, best practices, performance improvement.
• Renegotiated radiologist’s contract. Saved $500,000 annually.
• Reduced variation, improved utilization through coordination of resources, and enhanced revenue opportunity through redesign of centralized scheduling function for Imaging services in 5 Milwaukee facilities. Show less

Master'S Degree, Health Care Administration

Certificate, Executive Development Program

B.A.

A.S., Radiologic Technology