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Executive team builder and player. Startup and growth focused. TouchCommerce sold to Nuance Communications in 2016.Nuance Communications, Inc. (NASDAQ: NUAN), closed the acquisition of TouchCommerce, an Agoura Hills, CA-based provider of digital customer service and engagement solutions. The total consideration for the transaction was $215.0m. At the closing, Nuance paid $110.0m in cash (excluding certain closing adjustments) and $85.0m, or 5.7m shares, in Nuance common stock.The remaining $20.0m will be paid at the conclusion of an indemnity period subject to reduction for any indemnity claims.Led by Bernard Louvat President and Chief Executive Officer, and Rick Hoefert, Chief Operating Officer, TouchCommerce provides enterprises with a customer engagement cloud platform to engage their customers on any device through online chat, guides, personalized content, and other automated tools.Nuance is a provider of voice and language solutions for businesses and consumers around the world. The addition of TouchCommerce will accelerate the company’s enterprise business and expand its customer care solutions with a range of new digital engagement offerings, including live chat, customer analytics and personalization solutions.TouchCommerce was a portfolio company of Second Alpha Partners, a private equity firm focused on secondary investments in growth equity, middle market and mature venture stage tech companies.Specialties: Passionate and Results Driven Business Leader; Strategic Planning and Implementation; Captial Sourcing; Marketing, Brand Building and Business Development; Operational Management; Business Reorganization and/or Turnaround; International Business
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Chief Operations OfficerTeraLos Angeles, Ca, Us -
Advisor GtmAsapp Sep 2022 - Sep 2024New York, Ny, Us -
AdvisorAsapp Jun 2022 - Sep 2022New York, Ny, Us
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Chief Customer OfficerAsapp Oct 2018 - Jun 2022New York, Ny, Us
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Vp Of SalesNuance Communications Sep 2016 - Aug 2018Burlington, Ma, UsFollowing Nuance' acquisition of TouchCommerce, Rick led the Digital Sales Team as well as the various customer integration projects post acquisition. Nuance delivers voice recognition and AI powered solutions to advance organizational effectiveness and efficiency. -
Chief Operating OfficerTouchcommerce Aug 2005 - Jun 2018Through the TouchCommerce Conversion as a Service™ solution, Ecommerce conversion is optimized with the use of real-time, predictive analytics leveraging Big Data and utilizing a single tag deployment to offer a suite of engagement solutions combining personalization of web content, automated assistance, live assistance via chat, call back and co-browse and retargeting efforts to drive dynamic and highly targeted consumer interactions online. TouchCommerce delivers results through a unique managed services offering, in a pay for performance model with incremental lift as the measure of success. With 11 years of experience and a host of fortune 1000 clients, TouchCommerce delivers an average 20% increase in ecommerce conversion. TouchCommerce clients are leaders in the telecom, cable, retail, travel, media, and financial services industries in the Americas, Europe, and Asia-Pacific area..
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Vp Global OperationsTeletech Holdings Inc Feb 2000 - Aug 2005Greenwood Village, Colorado, UsRick was Vice President, Global Operations for TeleTech Holdings Inc, a global business services company that provides a full range of front- to back-office outsourced solutions including customer management, BPO, and database marketing services that enhance clients' core customer-management processes. TeleTech generates in excess of $1 billion in annual sales. Rick was responsible for managing several Fortune 100 accounts with global operations across North America, South America, Asia and Europe. His responsibilities included the development of new business units and strategy as well as over 4,000 employees servicing major accounts. -
President And Chief Operating OfficerZacson Corporation Jan 1991 - Dec 1999Rick was President and Chief Operating Officer of Zacson Corporation, a business to business marketing services company that served the technology, telecom and financial services markets. During Hoefert's tenure with Zacson, revenue grew almost fourfold as they acquired majority interest in companies in Belgium and Mexico, and created joint ventures in Japan with Nippon Telephone and Telegraph (NTT) and in Canada with Saskatchewan Telephone.
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Regional Manager, Credit OperationsSears Aug 1983 - Dec 1990Chicago, Il, UsRick managed the credit marketing operations for the Western U.S. and was responsible for market strategy and implementation accross multiple direct and indirect channels.
Rick Hoefert Education Details
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University Of South Dakota
Frequently Asked Questions about Rick Hoefert
What company does Rick Hoefert work for?
Rick Hoefert works for Tera
What is Rick Hoefert's role at the current company?
Rick Hoefert's current role is Chief Operations Officer.
What is Rick Hoefert's email address?
Rick Hoefert's email address is ri****@****inq.com
What is Rick Hoefert's direct phone number?
Rick Hoefert's direct phone number is +181857*****
What schools did Rick Hoefert attend?
Rick Hoefert attended University Of South Dakota.
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