• Managed the administration of benefits, pension, and retirement programs, ensuring compliance, effective benefits administration, quality employee customer service, and thorough analytics.• Reviewed and assessed eligibility for pension disability retirement claims by examining medical files, pension ordinances, and relevant state and federal statutes.• Served as Secretary and ex-officio Chairperson of the City of Memphis Pension Administration Board, organizing all pension board meetings.• Developed and maintained a SharePoint site for pension disability retirement files to streamline the appeals process, establish standard operating procedures, and create job aids and training materials for staff.• Conducted regular gap analyses, recommending changes to departmental structure, enhancing employee customer service, and improving various programs.• Explained benefits to active and retired employees, assisting them in resolving benefits-related issues.• Coordinated administrative status conferences and hearings, managing case placements on dockets and providing testimony at the hearings.• Collaborated with the pension attorney to update pension ordinances and ensure program compliance, as well as working with the City of Memphis attorneys to defend against pension appeals, ensuring that all necessary information was available for the hearings.

• Managed the human resources division, overseeing the administration of benefits, pension, and retirement programs. Ensured compliance, effective benefits administration, quality employee customer service, and thorough analytics.• Advised and assisted in policy interpretation, employee relations procedures, disciplinary actions, and terminations.• Conducted fact-finding inquiries regarding disciplinary and termination issues to determine appropriate actions.• Analyzed processes and staffing to identify gaps, developing strategies for risk mitigation and legal compliance.• Formulated a recruitment strategy aligned with the agency's evolving needs and future workforce demands.• Developed an integrated workforce analysis to support data-driven decision-making in human capital management.• Designed a performance management strategy to evaluate employee performance and provide constructive feedback.• Updated the Employee Handbook and secured board approval for the revisions.

2010- 2015 - Sr. Director, Human Resources2001 – 2010 – Director, Human Resources1998 – 2001 – Manager, Human Resources1998 – 2001 – Coordinator, Human Resources• Managed various human resources functions, including technology implementation, regulatory compliance, benefits administration, budget management, payroll processing, internal audits, and employee relations.• Oversaw all aspects of office administration, ensuring the efficient processing of paperwork, effective COBRA and health insurance administration, and accurate attendance tracking.• Acted as the primary decision-maker in the absence of the Senior Vice President, identifying employee needs to enhance morale and reduce turnover.• Conducted fact-finding inquiries regarding disciplinary and termination issues to determine the appropriate action.• Advised and assisted with policy interpretation, employee relations procedures, disciplinary actions, and terminations.• Provided valuable statistical analysis and strategic recommendations to the Vice President of Human Resources.• Served as a certified executive coach for both employees and management.• Offered advice and counsel on human resources issues to managers and senior managers.• Assisted employees with various human resource concerns.• Managed budgeting and analysis processes.• Led the human resources analytics function for enterprise-wide workforce analysis.• Directed the selection of a new HR technology platform.• Updated the employee handbook to include new and revised policies, supported by a comprehensive communication plan and training module.• Developed and managed a payroll audit plan to ensure operational efficiency and regulation compliance.