Rhonda Loder Email & Phone Number

Newton, Ia

• Focused on maintaining and expanding major Original Equipment Manufacturer (OEM) accounts.• Collaborated with OEM engineers on new designs and redevelopment of existing designs, acting as liaison between Thombert and OEM engineering departments.• Made sales calls, including fly-in meetings with executives.• Produced informational and training materials in support of dealer network.• Priced new products and provided quotations to customers.• Worked directly with aftermarket… Show more • Focused on maintaining and expanding major Original Equipment Manufacturer (OEM) accounts.• Collaborated with OEM engineers on new designs and redevelopment of existing designs, acting as liaison between Thombert and OEM engineering departments.• Made sales calls, including fly-in meetings with executives.• Produced informational and training materials in support of dealer network.• Priced new products and provided quotations to customers.• Worked directly with aftermarket sales on application issues in the field.• Conducted day-to-day telephone and email communications with dealers and OEM's.• Educated dealers and OEM's regarding technical applications of products.• Produced departmental ISO 9001 Quality Management System manual.• Updated NAFTA paperwork for major OEM's.• Researched, reported FDA approval documentation for product line.• Investigated customer warranty claims and reported non-conformance to manufacturing for corrective action.• Designed, researched and implemented customer satisfaction surveys for ISO compliance.• Maintained ISO-compliant customer concern database and conducted detailed analysis.• Reviewed and processed federal government contracts.• Managed and produced product price book prior to departmental expansion.• Coordinated with shipping department on truck builds.• Served as lead trainer for customer service department.• Assisted President and Sales/Marketing manager with projects throughout the year.• Entered and processed data.• Conducted grade school tours with interactive activities to enhance community relations.• Organized and planned events ranging from major customer visits to company holiday parties. Show less

Newton, Ia

• Grew Northeastern states from the smallest territory in the US to the largest within 4 years.• Provided Northeast sales representatives strategic assistance to improve specialty advertising sales.• Updated regional sales reps on new product offerings.• Maintained accounts through daily phone and written communications.• Collaborated with art department on new designs for samples.• Created slogans for customer products.

Newton, Ia

• Filled in for 6 territorial sales representatives as needed.• Read and assisted with processing federal government sales contracts.

Newton, Ia

• Helped train and fortify new sales representatives.• Monitored new sales rep performance.• Cultivated sales.