Rewards and Customer Loyalty Programs

• Was a top performer with 100% QA scores with above average NPS• Selected as Peer Mentor Coach for new hires• Awarded an Amethyst Award for providing exceptional customer service• Took ownership over customer concerns, following issues through to resolution.• Complied with data security and confidentiality policies to safeguard customer information.• Met and exceeded assigned goals established by management.• Answered incoming calls, chat messages and email communications to handle product concerns.• Handled caller needs for sales, service and account problems.• Displayed positive, professional and empathetic tone to deliver consistently superior service• Utilized company software programs to track customer data and call information.• Participated in team meetings to share best practices and improve overall performance.• Managed multiple tasks simultaneously while adhering to strict time constraints.• Resolved customer concerns by providing accurate information and effective solutions.• Contributed positively to supportive work environment that fostered teamwork and collaboration.• Demonstrated excellent communication skills when interacting with diverse customers.• Provided feedback on scripts, processes, and procedures for continuous improvement.• Answered incoming customer calls in timely and professional manner.• Maintained strict confidentiality of all sensitive customer information.

• Piloted the first Frontline Customer Outreach Team Experience managing customer service metrics like CSAT, SLA, Average Reply Time, etc.• Assisted in developing processes in the early stages of the department• Selected as Peer Mentor Coach for several new hires and many of those new hires were performing #1 in our department• Selected for LEP• Awarded an Amethyst Award for providing excellent customer service• Selected to onboard L5's and L4's introductions and explanations of our department• Selected on several occasions to work with Project Teams to assist with building a better metric base and ticket system for our department.