Rhonda Orback Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

• Schedule and conduct admissions interviews • Counsel prospective students on the admissions process and opportunities available, including advising students with respect to admissions requirements, processes and degree options • Create a daily strategic plan of activities including database management, effective call strategy and personal goal setting that will help prospective students through the enrollment process • Maximize opportunities with potential students with regard to outbound telephone calls with intent to qualify and counsel students on the admissions process • Participates in personal development opportunities and requirements including educational programs

• Monitored and resolved issues with Software Entitlement for Premium Customers • Performed and distributed local quality audits and reports • Managed service level agreements by utilizing trouble tickets to ensure accurate and timely completion actions taken• Monitored incoming workload and provided and/or conducted training on new processes • Delivered excellence in customer service through situation analysis and timely resolution of escalating issues

Greenwood Village, Colorado, United States

I served as a Senior Conversion Specialist for the implementation process for Corporate 401(k) plans sold or transferred to the Great-West Retirement Services. I also handled the project management of all incoming plans while balancing priorities between all parties to manage the conversion process effectively. I built and enhanced trusting relationships with the clients, sales, brokers, relationship managers, prior record keepers, client service team, and third-party administrators to understand and meet the client objectives and expectations

• Provided exceptional service to priority and high profile Colleges and Universities • Analyzed and evaluated current administrative practices in an on-going effort to proactively provide the highest quality of products and services• Maintained productive relationships with both internal and external clients during a major recordkeeping reconstruction • Supervised the quality of all internal processes to ensure accuracy and timeliness