Rhonda Rector, Mba Email & Phone Number

Vancouver, Canada Area

Provide leadership in operational areas of TQM (Total Quality Management), safety,Information Services (IT/IM) and administration services.𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:► Led quality culture shift strategy throughout the entire organization to achieve service excellence in conjunction with National Healthcare Standards. Promoted a learning organization methodology, championed a no-punishment approach to learning, coached on incident investigation techniques and corrective actions to develop best practices in safety and quality. Resulted in 100% Exemplary Standing in Community Mental Health by Accreditation Canada. ► Designed and implemented an Emergency Response Team to handle and mitigate risk for 725 staff and 5000 clients over 53 locations. Enacted ‘Infection, Prevention & Control’ plan during the COVID-19 pandemic resulting in zero deaths.► Developed and led large-scale technology initiatives for long-term strategic plans and solutions including implementation of Intranet and Staff Training Centre. Improved operational efficiencies while controlling costs. Secured $2M licensed software gift from Microsoft.𝙎𝙚𝙡𝙚𝙘𝙩𝙚𝙙 𝘼𝙬𝙖𝙧𝙙𝙨:★ Exemplary Standing 100%, (Led organization on strategy, planning, development and operational execution), Accreditation Canada, 2022

Vancouver, British Columbia, Canada

𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:► Collaborated with department managers, subject-matter-experts (SME) and executives to lead safe and quality-driven operations. Created, managed and trained teams on Standard Operating Procedures and risk mitigation initiatives.► Implemented balance scorecard, Enterprise Risk Management (ERM) framework and created Key Performance Indicators.𝙎𝙚𝙡𝙚𝙘𝙩𝙚𝙙 𝘼𝙬𝙖𝙧𝙙𝙨:★ Excellence in BC Healthcare Award of Merit for Collaborative Solutions (Housing with BC Mental Health & Addiction Services), (Key Contributor), Health Employer’s Assoc. of BC, 2011

Vancouver, British Columbia, Canada

𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:► Collected and interpreted key metrics to determine successful program outcomes and identify action for improvements using lean methodologies as part of Total Quality Management (TQM).𝙎𝙚𝙡𝙚𝙘𝙩𝙚𝙙 𝘼𝙬𝙖𝙧𝙙𝙨:★ National Leading Practice, Ethics & Framework for Decision Making, (Assisted the Lead), Accreditation Canada, 2009

Vancouver, British Columbia, Canada

𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:►Analyzed initial strategic plan and vision in order to develop standards and departmental goals and collaborate in long-term planning for health services organization as part of a cultural shift to a learning organization.►Monitored weekly, monthly and quarterly KPI’s and department goals with managers to ensure alignment with strategic plan and assist with course correction as needed. 𝙎𝙚𝙡𝙚𝙘𝙩𝙚𝙙 𝘼𝙬𝙖𝙧𝙙𝙨:★ Excellence in BC Healthcare Award – Quality Work Initiative Kit – Top Innovator Affiliate Category, (Key contributor), HEABC, 2008★ Excellence in Pharmaceutical Supply Chain Management, (Co-Lead), National Award Canadian Council of Health Services Executives, 2007

𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:► Supervised logistics of $6M relocation of Customer Centre. Identified cost overruns producing $100K savings. ► Certified Internal ISO Auditor for Canada.► As Senior Project Manager of Quality and member of the Pacific Regional Management Team, achieved national ISO certification by integrating 16 customer centers and implementing a new quality IT software system.

𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:► Restructured distribution supply chain, lowering costs to sales ratio from 27.9% to 21% without sacrificing organization revenues. ► Reduced inventory costs by $300K and increased turns while maintaining customer satisfaction. ► Promoted to Pacific Centre (Vancouver) Regional Management Team ($42 million sales).

𝙆𝙚𝙮 𝘼𝙘𝙝𝙞𝙚𝙫𝙚𝙢𝙚𝙣𝙩𝙨:► Part of Okanagan Customer Centre (Kelowna) $2 million sales, coordinated all administration, purchasing, inventory, AR, banking, HR and distribution► Managed Kelowna’s largest account ($150k)► Successfully managed, maintained and improved quality system to achieve ISO 9001 certificate, annually for Okanagan Customer Centre (7 locations).

Master Of Business Administration (M.B.A.), Business

Workplace Mental Health Leadership