Rhonda Saxon Email and Phone Number

• Litigation specialist that demonstrates ethical behavior in accordance with Citizens core values and information protection policies.• Negotiates and settles claims in accordance with Citizens Best Claims Practices and Estimating Guidelines and industry standards.• Researches, analyzes and interprets policy contracts and state statutes as it applies to lawsuits and submitted claims.• Proficient in conducting investigations, damage assessments and claims communication… Show more • Litigation specialist that demonstrates ethical behavior in accordance with Citizens core values and information protection policies.• Negotiates and settles claims in accordance with Citizens Best Claims Practices and Estimating Guidelines and industry standards.• Researches, analyzes and interprets policy contracts and state statutes as it applies to lawsuits and submitted claims.• Proficient in conducting investigations, damage assessments and claims communication center.• Documents all relevant information in the Acuity and claims communication center management system.• Contributes to the business production goals and objectives and assists in determining the correct litigation strategy is in place to move claims forward. Show less

Position required strong solid interpersonal and customer service skills. As an appraisal adjuster we were required to demonstrate strong written, verbal and interpersonal communication skills; communicate frequently in a clear, and concise manner and the ability to negotiate in a professional manner. Appraisal adjusters were required to understand and articulate claims operations in a way that would drive and achieve team(s) results. The Pre-Litigation Appraisal Unit Adjuster was… Show more Position required strong solid interpersonal and customer service skills. As an appraisal adjuster we were required to demonstrate strong written, verbal and interpersonal communication skills; communicate frequently in a clear, and concise manner and the ability to negotiate in a professional manner. Appraisal adjusters were required to understand and articulate claims operations in a way that would drive and achieve team(s) results. The Pre-Litigation Appraisal Unit Adjuster was required to effectively manage workload through planning, prioritizing, organizing and paying attention to detail. The appraisal adjuster was required to be proficient with the use of technology; including Microsoft Word, Excel, Outlook, Web-enabled applications and working knowledge of Xactimate software. Show less

Exclusively manage all of JEA’s electric, water, and wastewater operations to handle all property damage claims for JEA’s customers and comply with Florida Statutes 768.28 and City of Jacksonville’s Charter (Chapter 128-Risk Management Program) in the administration of public liability claims.Review legal and financial exposure and determine liability; obtain and review electrical and/or water and sewer tickets to determine if JEA is liable and set a claim reserve based on our claims… Show more Exclusively manage all of JEA’s electric, water, and wastewater operations to handle all property damage claims for JEA’s customers and comply with Florida Statutes 768.28 and City of Jacksonville’s Charter (Chapter 128-Risk Management Program) in the administration of public liability claims.Review legal and financial exposure and determine liability; obtain and review electrical and/or water and sewer tickets to determine if JEA is liable and set a claim reserve based on our claims position. Make decisions determining settlements, settlement values, and amounts of payments or denial of claims utilizing knowledge of local, state, and federal laws up to my settlement authority under the direction of the City Risk Manager. Investigate all general liability claims; complete field investigations, and scene documentation.Attend and participate in depositions and mediations; work with Office of General Counsel to develop and manage litigation strategies as necessary.Negotiate with claimants in claim settlements and resolutions including property damage claims for residential and commercial claimants in a timely manner.Respond to all water damage claims for COJ/JEA by mitigating and minimizing the loss of property damage to dwellings. Show less

Licensed to handle claims across the United States and Canada and successfully completed the Fire Claims Academy School at the State Farm University for handling homeowner’s claims.Demonstrated the ability to assist policyholders in their biggest time of need while providing a positive customer experience while desk adjusting and scoping their homeowners or contents claim. As a claims adjuster I had to independently manage multiple tasks while meeting deadlines and achieving… Show more Licensed to handle claims across the United States and Canada and successfully completed the Fire Claims Academy School at the State Farm University for handling homeowner’s claims.Demonstrated the ability to assist policyholders in their biggest time of need while providing a positive customer experience while desk adjusting and scoping their homeowners or contents claim. As a claims adjuster I had to independently manage multiple tasks while meeting deadlines and achieving objectives with little to no supervision and working within the settlement claims authority given.This desk position also required me to be familiar with Xactimate and have the ability to reconcile an estimate based on the field adjuster’s report. Show less

Maintained and passed the 220 property and casualty insuracne agent exam.Obtained my Series 6 license while I was an active insurance agent to sell and service financial products. Built a book of business from the ground up to 300 clients (insureds).Explained the terms and conditions of the insured’s policy which required an in depth comprehension of insurance policy language.Possessed a strong knowledge of customer service as demonstrated by over 9 years of… Show more Maintained and passed the 220 property and casualty insuracne agent exam.Obtained my Series 6 license while I was an active insurance agent to sell and service financial products. Built a book of business from the ground up to 300 clients (insureds).Explained the terms and conditions of the insured’s policy which required an in depth comprehension of insurance policy language.Possessed a strong knowledge of customer service as demonstrated by over 9 years of field sales experience. Solicited the sale of the policy and serviced the policy which required me to be aware of both the underwriting guidelines to underwrite the risk while placing an emphasis on service to exceed customer service expectations.Required me to be an independent thinker and to be organized to be in control of my book of business. Show less

Managed all claim activity for a rental fleet of over 4000 cars for all of Northeast Florida.Required to keep all certificates of insurance up to date for the lease fleet of 1,000 units to comply with adding additional payees and loss insureds as necessary. Supervised all collections for all TPA (third party adminstration) claims for all 45 branches in Northeast Florida and under my management Jacksonville had its first ever million dollar collection effort year in regards to… Show more Managed all claim activity for a rental fleet of over 4000 cars for all of Northeast Florida.Required to keep all certificates of insurance up to date for the lease fleet of 1,000 units to comply with adding additional payees and loss insureds as necessary. Supervised all collections for all TPA (third party adminstration) claims for all 45 branches in Northeast Florida and under my management Jacksonville had its first ever million dollar collection effort year in regards to subrogation recovery.Coordinated and successfully opened their first ever loss control, repair, and maintenance departments in Jacksonville, Florida which required the hiring and placement of the appropriate personnel for each department. Show less