Rhonda Spence Email and Phone Number

Project Management for AIG Life and Retirement Services.

Sr. Business Analyst – Life and A&H Operations Product Initiatives 2011- 2014Partnered with Product development on UL, VUL and Direct Marketing product launches to analyze impacts on current Operations processes. Documented impacts and implemented process changes, new procedures and forms as needed for New Business and In Force Operations to support the product launches. Responsible for keeping the Key Stake Holders informed of project progress and any possible concerns that may arise. - Re launch of VUL Products to the marketplace. - Updated and created 38a1 procedures for VUL business.  - Participated in all UL Product launches and product changes - New Business “Go To” Person for any questions on UL and VUL products and Illustrations.  - Direct Marketing and Statement Market operations program management.  - Managed multiple large scale form update projects that required the update of 200+ forms

Sr. Business Analyst – Life Operations 2007- 2011Accept ownership of projects as they are assigned. Complete analysis, documentation, business requirements, testing and oversee implementation and training. Ensure that business partners are keep informed of project progress and any possible concerns that may arise. Maintain project budget and timelines. Key Projects: - CSA/Platform1 Business Area Requirements definition for new Customer Service Systems. - Cyberlife Correspondence to COLD/COLD Bad Doc Tool - eService Redesign - Annuity Transactions to eService - eService Form Review and Update - eService Release Support - Suppression of Agent Print - Encorr/Clientbuilder Letters to eService - Secure Messaging