. Regular use of Xero, MYOB and Reckon.. Allocate transactions in the bank feeds without copies of invoices or receipts.. Use Google and Australian Government websites to research our customers bank transactions to work out what category to allocate transactions too.. Input invoices and receipts to customer profiles in their accounting programs.. Set up "Rules" for regular frequent transactions in the accounting programs..Perform regular bank reconciliations.. Check and prepare BAS lodgments.. Process wages and lodge Superannuation Guarantee files.. Complete Superannuation Guarantee Audits.. Compile and submit Grant Applications - including Covid related. . Assist customers with compiling information for lending applications and other purposes.. Use lending contracts to open asset and liability accounts.

• Initially employed as a Bookkeeper my responsibilities in this position have expanded to include almost all aspects of managing and running a small business.• Financial Management including creation of customer invoices, dispersing funds to pay bills whilst keeping funds available for taxes, staff superannuation etc., following up outstanding accounts and bills, providing regular financial reports to Directors, keeping customer records up to date, reviewing pricing and introducing increases where applicable.• Issuing quotes to prospective customers; following up and contracting customers.• Picking up and taking over the administration of a partially completed Enforceable Undertaking, sorting it all out, applying practices and policies, arranging compliant safety measures and installations so that the Enforceable Undertaking was completed and passed. Continuing to identify and act upon WHS improvements.• Prepare for and conduct regular Toolbox talks.• Interview and assess candidates for employment; process new employee contracts and information; deal with all employee queries and requests. Interpret and apply employment award conditions and pay rates for all employees.• Data entry and record keeping for product delivered to and collected from our site; matching this information to invoices issued to customers and from suppliers; summarising and reporting this information for the annual Waste Data Survey.• Maintenance and upkeep of archives, employee information, WHS records, Asset information.• Make and maintain Staff rosters, Driver run sheets and collection and delivery schedules.• Arrange repairs to vehicles and machinery; hire of replacements or diversions to another facility when required; organise COI’s and vehicle registrations.• Reporting to other entities (to whom we are contracted) on a daily, weekly or monthly basis as per contractual requirements.• Compiling and sorting information relating to the sale of the business.

Set up, develop and maintain functional, effective office systems, policies and procedures; Co-ordinate OHS documentation, procedures and compliance;Minor Contract Administration; Data entry into Jobber and Xero; Customer relations; Source information; Manage & record sub-contractor details; Manage registers for OHS, First Aid, Vehicles, Machinery, Electrical Equipment, Personal Protection Equipment;Housekeeping.

I started a small service business in 2007 after leaving my former employer, and was, over a period of time, successful in building it to employ myself, my husband and a casual employee. I was responsible for all administration duties for the business, including all record keeping and maintenance, invoicing and bookkeeping, following up customer payments, customer telephone contact and personal relationships, estimating, planning, rostering and carrying out the physical work. The business was sold on as a going concern.

• Quickly acquire knowledge of computer based programs, process and regulations needed to perform the new position.• Conduct customer conversations to identify customer needs and opportunities.• Provide factual information to customers about products, services, fees and requirements.• Process new accounts, personal lending applications, insurance quotes and sales.• Verify information given by customers for lending applications.• Print and disperse loan documents.• Complete loan sign up, drawdown and disperse funds as required.• Internal auditing to assure office compliance with internal and external requirements (e.g. ASIC, FSRA, Banking Code of Conduct, WHS)

• Customer service – in person and by telephone.• Accurate cash handling and balancing.• Identify sales opportunities through customer conversations and observation and refer to the relevant specialist.• Maintenance of customer, branch and bank records.• General clerical duties- filing, correspondence, security,• Refer enquiries to the relevant authority.• Internal auditing to assure office compliance with internal and external requirements (e.g. ASIC, FSRA, Banking Code of Conduct, WHS)

• Prepare, check for accuracy and lodge the bank’s security documentation with the relevant authority • Assess, apply and charge relevant state stamp duties and fees• Organise, attend and authorise property and business settlements• Peruse Trust Deeds and other legal documents to check for relevant powers to perform actions.• Liaise with and advise branches, conveyancing agents and solicitors with regard to procedure, documentation and settlements. • Internal auditing to assure office compliance with internal and external requirements (e.g. ASIC, FSRA, Banking Code of Conduct, WHS)

• First point of telephone contact for Branch and Business Banking Centre.• Maintain customer records – signature cards, car applications, term deposits, lock boxes and customer packets, accurate filing.• Redirect unposted and unapplied transactions.• Manually check and process wage and salary listings, using warrants where needed.• Investigate and resolve Customer enquiries and complaints, fraudulent manual and electronic transactions though liaison with branches, departments, police and other key agencies. • Relieve and assist Supervisor, Head teller, International Officer, Business Development officer, and other key staff.• Training of new recruits and inexperienced staff.• Internal auditing to assure office compliance with internal and external requirements (e.g. ASIC, FSRA, Banking Code of Conduct, WHS)

• Customer service – in person and by telephone• Accurate cash handling and balancing.• Maintenance of customer, branch and bank records.• General clerical duties- filing, correspondence, security,• Refer enquiries to the relevant authority.• Internal auditing to assure office compliance with internal and external requirements (e.g. ASIC, FSRA, Banking Code of Conduct, WHS)