(Provides a wide variety of marketing solutions for auto repair shops: custom websites, CRM, digital ad management, review management, analytics, text marketing, etc.)• Managed multi-shop owner, premium and other high profile accounts, regularly communicating with more than 150 clients; handle client escalations and provide solutions.• Provided direction and customer support to clients by providing clear communication and working efficiently, respond to team/client questions and needs in a timely manner.• Conducted regular customer interviews to identify pain points and create product roadmaps for future releases. • Developed and maintained strong relationships with clients, resulting in a consistent increase in annual recurring revenue.• Kept clients abreast of best marketing practices; served as liaison between client services and sales team, clients, developers, designers and production resulting in increased revenue for the clients and company by giving the client an edge over competitors. • Created sales collateral that was used to educate customers on the value of SaaS products and services; collaborate with marketing team to develop messaging around new features and benefits of SaaS products.• Negotiated complex deals with customers by leveraging existing relationships within the organization as well as external partners where appropriate.• Provided ongoing support for customers post-sale, work on expansion cases, ensured they are successful throughout their implementation process and beyond.• Stayed updated with changing procedures, practices and products as the company’s product line expanded.

(Founded to help independent auto shops compete with big auto service chains and dealerships by making marketing easier with email, social media, customer reviews and direct mail, tracked and measured, to acquire better customers and keep them for life.)• Managed the sales cycle from lead generation to close, including qualifying leads and managing opportunities through the sales funnel.• Developed a thorough understanding of customer needs and business objectives in order to identify potential solutions that align with their goals.• Primary contact for 400 SaaS customers and their strategic initiatives providing marketing consulting to each customer.• Created strategies to ensure client goals are being exceeded and campaigns and tools are fully optimized.• Communicated success measurements and ROI to customers to maintain and strengthen long term business partnerships with clients.• Served as point of contact for all customer issues and go between for clientele and technical support.

(An insurance company and one of the first to sell policies online; now known for their fully online tools and services to purchase and file claims.)• Recommended type and amount of coverage based on analysis of customer circumstances and used persuasive sales techniques to increase policy limits.• Reviewed policy applications daily for errors, liaised with underwriters to facilitate completion of the application process.• Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.• Sought out new clients and developed relationships through networking, direct referrals, lead databases and cold calling.• Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

(Distributes DVDs, VHS tapes, video games, video software and related products and accessories.)● Drove continual increase in business by providing additional products to a large account base of over 300 customers through cold calls, leads, sales prospecting, customer service, reports and servicing a large account base.• Developed sales strategies for existing accounts, while identifying more than 100 new business prospects that were a good fit for company products and services.• Monitored credits, orders and mis-shipments of clients in managing an account base of over $200K monthly; outstanding sales performance from 2002 to 2012, exceeded 100% in all sales categories.• Propelled sales performance by effectively managing a complex suite of products; demonstrated good decision making by delivering appropriate product messaging, information and resources to targeted customers.• Managed relationship with many distribution channel partners and determined proper sourcing methods depending on product category and discount margins.• Handled all administrative duties and the ability to work in a fast paced office environment; attended meetings on a weekly basis with management of the company and movie studio.