As a former Senior Coordinator at Prime Home Health, I managed the intake process for new patients, ensuring a smooth transition from referral to admission. I handled referrals from healthcare professionals, verified essential patient information, assessed service eligibility, and secured necessary authorizations.I was the primary contact for patients, families, and referral sources, building connections and providing reassurance during stressful times. Collaborating with healthcare providers and internal teams, I coordinated resources for new admissions and prioritized clear communication to address questions and concerns.Maintaining accurate electronic records was vital for compliance and tracking the intake process. I completed forms, prepared reports to monitor progress, and contributed to quality assurance initiatives, enhancing the overall patient experience. I took pride in ensuring that patients received timely and compassionate care.

Skilled in fostering enhanced patient-staff communication, resulting in heightened satisfaction levels. Proficient in building and maintaining strong ties with referring physicians' offices to facilitate seamless care coordination. Demonstrated mastery of electronic medical records (EMR) and terminology for efficient data management. Proven track record in patient advocacy, collaborating with families and physicians to uphold patients' rights. Experienced in optimizing scheduling and staffing levels to improve overall patient care. Committed to promoting quality care through effective stakeholder communication strategies.

Skilled in fostering enhanced patient-staff communication, resulting in heightened satisfaction levels. Proficient in building and maintaining strong ties with referring physicians' offices to facilitate seamless care coordination. Demonstrated mastery of electronic medical records (EMR) and terminology for efficient data management. Proven track record in patient advocacy, collaborating with families and physicians to uphold patients' rights. Experienced in optimizing scheduling and staffing levels to improve overall patient care. Committed to promoting quality care through effective stakeholder communication strategies.

Shared responsibilities of transitioning Ally's patients over to Choice when Ally merged with Choice Summer of 21

Responsible for the admission process of new and returning patients by ensuring availability of reimbursement for services, identifying the clinical Team to deliver care and scheduling all patient visits within prescribed discipline and visit frequency requirements.

Acted as a role model for clients by exhibiting positive behaviors. Led group therapy sessions consisting of 15 to 20 adult focusing on recovery-related material communicated with local agencies, courts, and employers regarding client involvement and attendance and programs conducted individual counseling sessions to address physical, mental, social, and emotional problems caused by substance abuse refer clients to outside social service providers to address psychiatric and personal issues selected and compiled information and resources for clients to support them in overcoming mental and emotional problems.

Responsible for handling the daily operations of 1 out 6 community residential homes. Ensuring each individual was met with personalized care to their needs, desires, goals, ambitions a d expectations.

Ensured accurate documentation of behavioral incidents and patient information, such as service plans, treatment reports, and progress notes, by verifying client files. Implemented various therapeutic programming to assist patients in understanding appropriate behaviors and responses by utilizing behavior modeling techniques. Administered psychotropic drugs and other medications, adhering to medication schedules and making adjustments based on the patient's condition and response. Ensured patient safety by conducting 15-minute and unscheduled checks and immediately responding to hazardous incidents or crises.

Provided support to a house of 24 individuals, that were either stepping down from a high intensity facility or just coming off the streets. Responsible for handling the daily operations of patient care that resolved around overseeing the clients' welfare and health care from different ages of women 18+.

Responsible for offering support to customers via phone or in person. Helped guide customers through the sizing of their textile-based rider gear. Answered customer service and product related questions. Responsible for the acceptance of customer orders via the phone, retail floor, and catalog. Ensured quality care to all customers and team members.