Rhonda Bourque Email & Phone Number

Dieppe, New Brunswick, Canada

As a Technical Solution Lead, I excel at bridging the gap between customer needs and innovative technological solutions. My expertise lies in overseeing diverse teams of Solution Specialists, fostering collaboration, and driving successful implementations that enhance client satisfaction and business performance.Throughout my career, I have developed a deep understanding of technical product development and customized customer implementations, enabling me to tailor solutions that align with clients' strategic goals. I thrive in dynamic environments, leveraging my problem-solving abilities and technical acumen to navigate complex challenges and deliver impactful results.Building strong relationships with stakeholders is at the core of my approach. I pride myself on my ability to communicate effectively, ensuring that all parties are aligned throughout the project lifecycle. My commitment to continuous learning empowers me to stay ahead of industry trends, providing clients with cutting-edge solutions.I am dedicated to leading teams with an inclusive mindset, encouraging innovation and professional growth. Let's connect and explore how we can collaborate to drive meaningful change and achieve exceptional outcomes!

Dieppe, New Brunswick, Canada

As a Transition Lead, I specialize in managing complex transitions and transformations with a focus on enhancing operational efficiency and ensuring seamless change management. With a proven track record of successful project execution, I excel at coordinating cross-functional teams and aligning stakeholders to achieve strategic objectives.My role involves meticulously planning and executing transition strategies, driving initiatives that minimize disruption while maximizing value for the organization. I leverage my strong analytical skills to assess current processes, identify areas for improvement, and implement best practices that foster continuous improvement.I am dedicated to building strong relationships with team members and stakeholders alike, ensuring open communication and collaboration throughout the transition process. My leadership style encourages innovation and empowers team members to proactively address challenges and embrace change.With experience in strategic customer product migrations, moving customers from legacy platforms to improved technical solutions, I am committed to delivering successful transitions that drive organizational growth and customer satisfaction. Let's connect to explore opportunities for collaboration and to share insights on effective transition management.

Fredericton, New Brunswick, Canada

A territory Engagement Manager is a pivotal role responsible for fostering strong relationships with clients and ensuring their satisfaction throughout the project lifecycle. This position required a strategic thinker with excellent communication skills, capable of managing multiple projects, solutioning customer requirements, implementation and solution delivery. Working independently and collaborating with cross-functional teams to deliver exceptional services while meeting benchmarks and established targets.Key Responsibilities:1. Client Relationship Management: - Serve as the primary point of contact for assigned clients, understanding their needs and objectives. - Build and maintain long-lasting client relationships through regular communication and feedback loops.2. Project Oversight: - Lead project initiatives from inception to completion, ensuring alignment with client goals and organizational standards. - Develop project plans, and timelines, adjusting as necessary to meet shifting client priorities.3. Collaboration: - Coordinate with internal teams, including sales, marketing, and operations, to deliver cohesive solutions to clients. - Facilitate meetings and workshops to gather requirements, present updates, and resolve any issues.4. Strategic Planning: - Identify opportunities for upselling and cross-selling additional services, enhancing overall client engagement and revenue. - Conduct regular assessments of client satisfaction and project performance, using insights to drive improvements.5. Reporting and Analysis: - Prepare and present reports on project status, client feedback, and key performance indicators. - Use data-driven insights to inform decision-making and optimize client outcomes.6. Industry Expertise: - Maintain up-to-date knowledge of industry trends and best practices to effectively advise clients and enhance service offerings.

Implementation and Deployment of Company products for existing clients.Implementing solution design and solution delivery.End to End testing and eligibility assessments. Customizations and Special Projects. Client Training

Fredericton, New Brunswick, Canada

Worked independently and cross-functionally with multiple technical, sales, and service teams to support both new and existing client requests.I managed different projects such as site builds, Customer onboarding and learning program design and implementation. I processed site enhancement and site customization projects as well as facilitated content mapping and content creation.

Moncton, New Brunswick, Canada

Supported Marine and Larger Revenue Commercial Accounts as well as a western Farm Portfolio.First person to hit 100 % Current in Farm Large Business Portfolio.Amalgamated 3 Territories into 1 Large Territory and increased percentage current by 10 % or higher.Consistent A Rank Employee for 5 + years.