Rhonda Button Email & Phone Number

In my role, I presented cutting-edge software solutions to enhance productivity and profitability to executive leadership and conducted comprehensive and ongoing training for key staff members. I successfully led multiple simultaneous software implementation projects to completion, striving to deliver consistent and professional work for every assignment. I excelled in strengthening client relationships through exceptional support and issue resolution while efficiently prioritizing project and account maintenance. Additionally, I made significant contributions to industry-leading feature development and customization efforts.

Phoenix, Arizona

As a Level III Client Support Specialist, I engaged with customers seeking financial account information while strictly adhering to Federal, State, and Industry regulations. I built strong professional relationships with clients, enabling me to identify and address suspicious transactions outside their usual activity, ensuring the security of their assets. I also took on supervisory responsibilities, including training colleagues and managing escalated situations. My day-to-day tasks involved analyzing and researching inquiries within policy and regulatory frameworks, consistently prioritizing customer satisfaction.

Phoenix, Arizona, United States

I efficiently handled complex and basic customer requests, utilizing all available resources to ensure high customer satisfaction. I proactively assessed current banking relationships, identifying opportunities to enhance the customer experience by promoting products and services, ultimately meeting aggressive sales goals. Notably, I consistently maintained a quality score of 98% and achieved customer satisfaction scores of 95% or higher throughout my tenure in this role.

Phoenix, Arizona, United States

I managed incoming and outgoing calls to negotiate and accept payments for medical services, ensuring compliance with HIPAA and FDCPA regulations. I also handled insurance re-billing within specified timeframes, maintaining detailed records of all actions. Furthermore, I negotiated payments and offered settlement options on high-balance accounts in line with client and organizational guidelines, consistently striving to achieve fee collection targets and enhance client satisfaction.