Rhonda Eidem Email & Phone Number

United States

Greater Minneapolis-St. Paul Area

Bloomington, Mn

Responsible for supervision of 10 clerical support associates including 2 hearing impaired associates. Organized clerical duties, workflow, training and development within office units. Supported Casualty, No-Fault/Med Pay, Litigation, Property Damage, Home Owner, Total Loss and Management Team.

Bloomington, Mn

Responsible for handling inherited case load and new assigned Subrogation claims which consisted of standard and non standard carriers in an effort to recover company dollars through negotiations towards settlements or arbitration with third party carriers and attorney offices. Created 3 system manuals, traveled and conducted presentations and training for new recovery staff during centralization of the Recovery Unit to Warwick, RI.

St. Paul, Mn

Responsible for supervision of 4 payment processing associates and 1 hearing impaired associate managing incoming recovery dollars to ensure processing of funds to the appropriate claim accounts and providing ongoing clerical duties for the Recovery Analysts and Management Team. Traveled to outside vendor office with management to conduct claim audits on Second Look Subrogation.

Bloomington, Mn/St. Paul, Mn

Responsible for handling an inherited case load and and newly assigned Subrogation claims which consisted of standard and non standard carriers in an effort to recover company dollars through negotiations towards settlements or arbitration with third party carriers and attorney offices. Traveled to claim offices to conduct presentations on Subrogation claim processes.

Bloomington, Mn

Started as Clerical Administrator in payment processing and various support duties. Transitioned to Clerical Office Lead in managing security of manual checks and printing, new claim setups, verification of coverages of policies and handling of claim approvals and claim denials. Created system manuals for training purposes for new hires. Transitioned to a Claims Adjuster position and handled all Comprehensive and Collision claims.