Rhonda Green Email and Phone Number

* With a 100% client satisfaction rate, provide direction and oversight for product delivery as it relates to application infrastructure, cloud-based platform transformation, development, UI/UX design, user permissions, plugins, issue workflows and profile security.- Example: In 2024, delivered a data driven, cloud-based product that standardized and consolidated a plethora of non-concatenated client tools into a single source of truth intake and reporting tool, eliminating specific ceremony time activities by 25%. This project realized $2,352,000 in cost savings, a 70% increase in resource efficiency and is projected to yield a $33,600 year over year benefit estimate.* Act as lead PM on multiple projects, collaborating with cross functional teams to ensure requirements gathering, design, development, test case management, client UAT, code migration and post migration support are successfully implemented.* Integrate new tools for production support triage and resource management to ensure user community can readily access information and have issues resolved in a timely manner.- Example: Built Confluence data entry tool for enterprise-wide production support that integrates with Jira where users can submit tickets for user access requests, break/fix issues, development/enhancement requests, general inquiries and reporting.* Oversee the actuation of continuous improvements to effectively increase application performance, quality and reliability while also building and shaping evolving production support requirements.- Example: In 2023, provided direction and oversight for implementation of an Elastic Cluster environment for client TEST, UAT and PROD environments, working closely with DevOps team to schedule system down times, testing, software upgrades/installations while also managing all communications to ensure a seamless client experience.

* Concurrently lead and coach development, design and production support teams through delivery of complex cloud-based projects utilizing Agile methodologies and practices to ensure team performance remains in alignment with client requirements throughout the project roadmap. - Example: In 2023, directed four cross functional team projects that realized a cost savings of ~$22M through the replacement of multiple client and external systems into Atlassian Jira as the client’s only data entry and reporting tool. * Oversee continuous refinement of Jira backlog and acceptance of completed development activities.* Facilitate and ensure adherence to sprint ceremonies and meetings, organization and administration of quarterly PI Planning sessions, applying strong conflict resolution and risk mitigation techniques to continually drive forward progress.* Create and manage Jira epics, stories and tasks to completion within the workflow.* Using Jira Kanban and structure, allocate work across team members based on team priorities, timelines and resource bandwidth.* Produce interactive Jira dashboards as needed to support deliverables for client metrics including security, development, testing and implementation milestones. * Train and onboard new team members as needed.- Example: Specifically, trained new team member in the creation, revision and maintenance of Jira tickets, how to process various issue types, create JQL search filters, how to build and edit a dashboard, how to regression test custom functionality developed in Jira and coached in best practices when meeting with clients and collaborating with team members.

* Oversaw build and launch of on-premise data center, ensuring all security measures were in alignment with Chief Security Office (CSO) and data protection protocols.* Directed all-CDO project team readiness for five data protection audits across two years, guiding technical teams in risk mitigation for network architecture, cloud and on-premises infrastructure services, network security, data centers, physical and virtual servers, data repositories, authentication services, front-end and back-end applications.* Led cross-functional teams through CSO requirements to identify and document potential failures through a mock audit, managing each corrective item to completion.* Interfaced daily with internal audit team to perfect the resolution of corrective items. * Presented final audit results to the SVP, proving successful ratings for every impacted project team.* Tracked CDO-wide annual compliance training, providing executive-level completion reporting. * Completed and filed all quarterly and annual CSO compliance forms and attestations for the CDO.* Interfaced regularly with AT&T Legal and Regulatory liaisons to evaluate and report adherence.

* Prepared monthly and ad hoc executive-level reports, trend analyses and data visualizations to define rubrics related to internal and vendor-led training.* Orchestrated delivery of 50+ vendor-led technical trainings annually for all CDO employees.* Managed budget for customized technical training development across 300+ employees.* Compiled and maintained monthly completion reports and trend analysis by class and student.

* Restructured under-performing 8-person remote master trainer team by invoking accountability measures with current policies and procedures for advanced excellence.* In only 6 months, realized 30% improvement of training execution, trainer timeliness, student absorption rates, student feedback and reporting, adherence to travel guidelines and training processes overall for 20+ customer service call centers across the US and abroad.* Recertified training delivery for each direct report on a monthly basis, evaluating technical proficiency, time management and rapport with students.* Executed 360-appraisals, weekly team meetings and bi-weekly one-on-one check-ins.* Coordinated executive-level meetings, created agendas, maintained team calendars, hosted all-hands meetings and provided insight for overall team business strategy and planning.

* Collaborated with cross-organizational technical teams to gather +/-50% rough order of magnitude estimates for middleware software development projects.* Maintained reporting and tracked estimations by project, timeframe, estimated hours, team and type of work completed.

* Acted concurrently as Senior Project Manager and Business Analyst on a multi-million-dollar project combining customer care billing systems for Southwestern Bell Mobile Systems and BellSouth.* Drove project communications and deliverables to completion ahead of schedule, coordinating daily with impacted teams regarding specific milestones, risks, mitigation and budget.* Created well-defined business requirements by leveraging strong relationships with stakeholders, end users, software developers, testers, trainers, release managers and implementation team members to clearly define project scope and deliverables.

* Managed thirteen instructional designers in concurrent roles as Team Lead, Trainer and Implementation Support.* Trained customer care and retail agents on activations, billing and CRM front-end applications.* Provided ongoing implementation support for customer care and point-of-sale stakeholders.