Multi-focus role within the Customer Experiences team involving the planning, management, and execution of customer visits, tours, meetings, and other inbound and outbound events.

Planned, managed, and executed Modular Mining’s comprehensive events program, including conferences, trade shows, meetings, sales forums, and executive dinnersManaged events with budgets of $500 to $500,000+Liaised with sales and catering managers on menu selection, costs, room blocks, and service timelines. Conducted all banquet event order (BEO) reviews, revisions, and approvals. Reviewed and negotiated contract terms for hotels, restaurants, attractions, and other venuesSelected, purchased, organized, and distributed Modular Mining’s souvenirs, wearables, and gifts (SWAG) inventoryManaged Modular Mining’s Customer Experience Center (CEC). Scheduled support staff, conducted tours, and performed routine system troubleshooting and maintenance. Worked alongside contracted audio-visual vendor to resolve complex issuesWrote magazine articles, press releases, website copy, product brochures, and other promotional materials in support of Modular Mining’s technology solutions and Komatsu’s surface and underground mining equipment

Wrote installation, user, reference and troubleshooting documentation in support of complex data storage systemsInterviewed subject matter experts (SMEs) and performed onsite testing to understand and document system functionality and operation

Managed all aspects of the company's domestic and international events programPlanned and executed sales meetings, customer workshops, and other in-bound customer engagementsFunctioned as sole liaison with event organizers, suppliers, hotels, and other service providersWrote and produced sales and marketing collateral including spec sheets, brochures, promotional materials, and presentations