Rhonda Lands Email & Phone Number

Columbus, Ohio Metropolitan Area

Columbus, Ohio, United States

Lead the ACS Open Access Operations Team ensuring researchers and institutions who publish with The American Chemical Society have the best user experience when choosing to publish their work as Open Access in our journals. Serve as the Product Owner for the ACS system used in Open Access Operations, providing requirements and priorities to our Information.

Columbus, Ohio Area

• Scrum Master for the Bamboo Rose Sourcing Systems team.
• Initiated and led the Bamboo Rose Sourcing System team’s transformation from Waterfall to Agile DevOps.
• Built strong business partner relationships with the Product Design and Merchandise Sourcing teams, across 6 retail brands.
• Coaches the Bamboo Rose Sourcing Systems team and ascena leadership on the Scrum Framework helping them realize the value the process brings to the business.
• Works closely with the Product Owner on the refinement of the Product Backlog.
• Serves and supports the Product Owner and Development Team in providing the highest level of customer centric development and operational support of the product development system.

Columbus, Ohio Area

• Developed, implemented, and executed IT software management policy within the Core Retail and Back Office (CRBO) organization to ensure the Development and Support teams delivered efficient and effective service to.
• Drove process improvement through effective relationship management with CRBO teams and business partners.
• Engaged with business partners to ensure alignment to IT activity, including support and new functionality.
• Created and delivered KPIs that drove continuous improvement, and facilitated the IT teams’ ability to deliver high-quality business solutions.
• Implemented standard processes for high-priority incident management, problem management, and change management across the CRBO organization.

Columbus, Ohio Area

• Built projects from ideas into tangible, implementable solutions for the Ascena Brand Services IT organization.
• Engaged business & IT teams to develop high-level solutions to support IT initiatives.
• Collected the project scope, requirements, and estimates to create business cases, solution blueprints, and conceptual designs of initiatives.
• Built and cultivated strong working relationships with IT Run/Build teams, as well as Ascena Brand Partners, to ensure IT projects were initiated effectively and estimated accurately.

Columbus, Ohio Area

• Responsible for business integration and support of omni-channel initiatives for the ascena Brand Services Ecommerce System.
• Managed the daily support of omni-channel fulfillment (OCF) in store operations and business configuration for five distinct brands.
• Coordinated with IT, OMS Support Teams, Store Operations and Customer Care Teams to monitor order management system (OMS) performance and determine appropriate KPI’s for OCF Operations.
• Analyzed reporting to identify trends, set expectations and recognize anomalies resulting in a proactive approach to issue identification and resolution.
• Supported Brand Store teams through the triage and resolution of store reported issues with Ship from Store and Ship to Store functionality through the ITSM incident reporting process used by the ascena Service Desk.
• Led efforts to identify OMS defects or recommend enhancements based on tracking and analysis of issues reported by store and business users.

Columbus, Ohio Area

• Managed all ecommerce fulfillment-related activities for Tween Brands, Inc. Direct line of business, including the 3rd party logistics vendor relationship for Justice Ecommerce and Fulfillment operations.
• Served as Project Lead for Justice Direct Customer Call Center transition.
• Coordinated documentation and training across 2 different 3rd-party customer call center providers, ensuring the new vendor had all pertinent material for training and daily operations prior to transition date.
• Served as Project Manager for relocation of client’s fulfillment operations to the parent company’s shared services e-commerce fulfillment organization in neighboring state.
• Planned and coordinated the successful move of 2+ million units of merchandise, including organizing the project timeline and key functional tasks.
• Served as inter-departmental catalyst to ensure Planning & Allocations, Merchandising, Marketing, Sales Audit, and Inventory Control understood the interrelationships of their activities to fulfillment operations and.

Columbus, Ohio Area

• Supervised, mentored, and developed 25 associates within the order management, pick/pack fulfillment, inventory control, direct mail, and kit building operations in 2 facilities.
• Managed all daily fulfillment operations, including receiving, data entry, pick/pack, and customer service in the main production facility and satellite warehouse facility.
• Developed and maintained the web-based order fulfillment sites for 16 clients.
• Collaborated with managers of multiple production department to ensure that production schedules were met on a myriad of project types, including retail-marketing kits, direct mail campaigns, and specialty fulfillment.
• Administered the Pro-Mail Warehouse Management System, which controlled complex inventory levels for 74 clients.
• Provided client solutions for internal marketing replenishment through integrated systems, including Pro-Mail Enterprise Fulfillment Software and SAP Business Objects.

Columbus, Ohio Area

• Responsible for the printing and production of mail for statement and direct mail clients.
• Managed all raw material and finished goods inventory for mail production.
• Responsible for the fulfillment of coupon orders.

Columbus, Ohio Area

• Assisted Sales Managers with sales and customer support with geographic region, through customer contact and process analysis of mail/fulfillment operations at customer sites.

Greater Denver Area & Edzell, Scotland

Lieutenant — CryptologyDivision Officer, Responsible EngineerDenver, CO 1997—2000Division Officer / Operations Watch OfficerEdzell, Scotland 1994—1997