Rhonda Lashbrook Email & Phone Number

Spokane, Wa, Us

Spokane, Washington Area

More than 30 years’ experience in management, with high-energy and reputation for getting results in a fast-paced work environment. Business owner for strategic projects to include CRM Case management and strong operations skills honed over years of managing teams across multiple departments. I am a strong mentor and contributor to the development and collaboration of the organizations I have worked for. Consummate team builder, with the ability to maintain team cohesiveness, while managing executive and stakeholder expectations and retaining business engagement. I possess exceptional written, oral and mediation skills. I am a creative problem solver and am always looking for efficiencies to drive business results. Responsible for the annual safety manual, team responsibilities, training, practice and simulation for the entire organization. I am a strong contributor in the safety tools and resources provided to our students and leaders. It is my responsibility to manage dispute mitigation and fair resolution, access risk to the organization and monitor the safety for all programs. I am the primary contact for external legal counsel.

Spokane, Washington Area

Cross departmental manager responsible for training and effectively executing internal and external customer service. Handle confidential information, high risk sensitive issues and special needs students. I train and manage a 24X7 team during our travel months to ensure customer safety and satisfaction

Spokane, Washington Area

Processed the billing statements. Responsible for timely collection of travel revenue. Handled all customer disputes to a fair resolution. Processed refunds. Sarbanes Oxley compliant.