Rhonda Louis Email & Phone Number

Plymouth, Minnesota, United States

Minneapolis, Minnesota, United States

• As of 11/2023, Began working in SBS department in a rotation capacity as case examiner working on US Savings Bonds, HH series. • Audit to ensure compliance with established internal control procedures and federal agencies by examining records, reports, operating practices, and documentation.• Written Corresponded, or via Phone for the need of additional required information or documentation.• Maintain detailed records following accordance with department policy.• Data entering.• Adhered to a high level of confidentiality and discretion.• Sustained a high level of accuracy and attention to detail (perfect marks on quarterly scorecards).• Worked as a member of a team, managed my daily operations, meeting and exceeding expectations.• Assist the Call Center high call volume in queue.• From 04/2023 to 11/2023, working as a Customer Service Call Center Representative; Answer incoming calls and emails from customers, financial institutions, and legal professionals.• Advise customers on U.S. Treasury financial products, regulations, and forms.• Support account setup and navigation for U.S. Treasury websites and applications.• Aim to exceed established metrics for accuracy, timeliness, and completeness.• Provide prompt, efficient, detailed, customer-oriented service.• Act as an advocate for the customer; reporting and/or acting on areas for improvement.• Establish and maintain accurate records and documentation.

Portage, Michigan, United States

• Underwriting FHA, USDA and Conventional loans and ensuring compliance with underwriting guidelines, regulations and quality standards.• Responsible for reviewing mortgage loan applications and rendering decisions within internal, regulatory and government guidelines.• Analyzing and evaluating all aspects of the borrower credit, employment/income and asset profile. Make final decision of acceptance or decline of loan or requests additional information.• Communication of all decisions whether approval, suspension or denial to appropriate individuals within the company.• Confirm documentation, reports and files are complete and accurate. Certifies that all lending conditions have been satisfactorily met prior to closing.• Identify any risk issues and potential fraud with review of conditions submitted on loans and sign off for all conditions for a clear to close. • Maintain required turn time on all new loans and condition reviews and work together with Branch Managers, Loan Officers and Processors.

Phoenix, Arizona, United States

• Responsible for reviewing mortgage loan applications and rendering decisions within internal, regulatory and government guidelines.• Analyzing and evaluating all aspects of the borrower credit, employment/income and asset profile. Make final decision of acceptance or decline of loan or requests additional information.• Analyze the Real Estate appraisal report and decide on information supplied to ensure that marketability and value of property are supported within the report. Sets conditions for property inspections if repairs are needed.• Determine the adequacy of income to meet expected financial obligations. Ensures potential borrower assets meet closing requirements and are derived from acceptable sources. Examines potential borrower credit and reviews the way obligations have been met and managed. Investigate derogatory applicant credit.• Complete all underwriting functions in accordance with various program requirements, company standards, and related legal and regulatory requirements. • Confirm documentation, reports and files are complete and accurate. Certifies that all lending conditions have been satisfactorily met prior to closing.• Maintain knowledge of underwriting requirements and policies. Stays informed of modifications and updates in software applications.• I provide a high degree of attention to detail and proactively and timely communicate to the HLA’s (Home Lending Assistances) and the Processor’s on loan decisions and underwriting guidelines.

San Francisco, California, United States

• Analyzing and evaluating all aspects of borrower credit, employment/income, and asset profile. Make final decision of acceptance or decline of loan requests.• Analyzed residential real estate appraisal reports alongside collateral desktop appraisal information ensure marketability and value of property are supported within the report.• Calculated and evaluated 12 and 24 months of bank statements accounting for expense factors depending on business analysis ensuring NSF’s and/or overdrafts were within variance• Reviewed CPA prepared profit and loss statements to ensure calculation was within the 10% variance based on supporting bank statements• Calculated Debt Service Ratios on investment properties and by following investor guidelines• Reviewed 6 months bank statements on the Asset Utilization program• Underwrite conventional specialty programs such as High Balance, Super Conforming, HomeReady, and Home Possible in accordance with requirements dictated by the GSEs.• Ensure that Parkside Lending credit policy and procedures are adhered to, and the product guidelines are followed. • Ensure the accuracy of all necessary criteria for specific loan types, products, rates and fee structures.• Review and underwrite loan files in a consistent and timely manner. • Supports Lenders, sales managers, and processing staff in structuring difficult deals. • Maintain a positive working relationship with the Lenders, Processors, Jr. Underwriters and Sales Managers.

Hopkins, Minnesota, United States

• Assist Correspondent Lenders and Account Executives with structuring loans to meet company guidelines, offering alternatives when they exist. • Answer both scenario and guideline questions submitted through various means: telephone and email. • Answering and tracking responses to scenario. Ensure scenarios meet company, agency, and government guidelines. • Research scenarios using both internal and external resources, such as company guidelines, plus agency and government guidelines.• Develop and maintain knowledge of multiple loan product guideline for quick and accurate answers: Agency, Government (FHA, USDA, and VA) and Jumbo.• Develop and maintain knowledge of multiple loan product guideline for quick and accurate answers: Agency, Government (FHA, USDA, and VA) and Jumbo.

Brentwood, Tennessee, United States

• Analyzing and evaluating all aspects of borrower credit, employment/income and asset profile. Make final decision of acceptance or decline of loan requests.• Analyze the Real Estate appraisal report and make a decision on information supplied to ensure that marketability and value of property are supported within the report.• Underwrite conventional conforming and Jumbo loans in accordance with company/investor guidelines.• Underwrite FHA, state housing and specialty programs in accordance with requirements dictated by the Department of HUD, and appropriate state housing agencies.• Ensure that Peoples Home Equity credit policy and procedures are adhered to and the product guidelines are followed. • Utilize automated underwriting systems as dictated by product and investor.• Ensure the accuracy of all necessary criteria for specific loan types, products, rates and fee structures.• Review and underwrite all loan files in a consistent and timely manner. • Supports loan originators, sales managers and processing staff in structuring difficult deals. • Maintains a positive working relationship with Mortgage Loan Originators, Processors, Jr. Underwriters and Sales Managers.

Minnetonka, Minnesota, United States

• Due Diligence Underwriting - Manage the underwriting and due diligence process for bulk loan acquisitions and Jumbo mortgage loans in a timely manner for completeness and compliance with purchase guide and approved Seller variances to those guidelines. Manage loan conditions, including credit, property and compliance reviews with Sellers and external 3rd party due diligence providers. Evaluate and provide recommendations for policy exceptions with a strong ability to clearly communicate, in both written and verbal forms, compensating factors to justify exception approvals. Evaluate compliance and collateral exceptions on credit sensitive loans. • Credit Policy and Process Support – Create and maintain underwriting guidelines. Work with loan sellers on variances to produce eligibility and underwriting guidelines. Participate in internal credit policy discussions and provide clear feedback on credit policy recommendations and decisions. Maintain strong knowledge of mortgage compliance rules and industry standards for appraisal requirements. Utilize third party services (Valuation, Fraud, Compliance) to provide valuable input for loan decisions.• Securitization Support – Research and/or address concerns raised during the audit process in the preparation of Two Harbors securitizations and/or loan sales and provide required documentation for all parties requiring access to due diligence results.

Plymouth, Mn

• Analyzing and evaluating all aspects of borrower credit, employment/income and asset profile. Make final decision of acceptance or decline of loan requests.• Analyze the Real Estate appraisal report and make a decision on information supplied to ensure that marketability and value of property are supported within the report.• Underwrite all conventional conforming and jumbo loans in accordance with company/investor guidance.• Underwrite all FHA, state housing and specialty programs in accordance with requirements dictated by the Department of HUD, and appropriate state housing agencies.• Ensure that Pacific Union credit policy and procedures are adhered to and the product guidelines are followed. • Utilize automated underwriting systems as dictated by product and investor.• Ensure the accuracy of all necessary criteria for specific loan types, products, rates and fee structures.• Review and underwrite all loan files in a consistent and timely manner. • Supports loan originators, sales managers and processing staff in structuring difficult deals. • Maintains a positive working relationship with Mortgage Loan Originators, Processors, Jr. Underwriters and Sales Managers.

Shoreview, Mn

• Review, analyze, and approve mortgages and appraisals for various products and investors.• Ensure all loan documents are accurate, complete and compliant with a high degree of attention to detail.• Communicate with Mortgage bankers/processors as needed regarding approvals and/or conditions. Review any additional documentation as required to clear conditions• Maintain working knowledge of FHLMC, FNMA, USDA, MHFA, FHA, and individual investors’ guidelines.• Research guideline changes, including contacting investors for clarification as needed, and ensuring all staff is informed of all changes in a timely manner.• Help develop and implement company underwriting policies and procedures as needed.• Serve as an educational resource for all staff for any underwriting concerns/questions.• Secondary Compliance Review- Review all withdrawn and denied files after completion by Mortgage Office Administrator for timeliness and accuracy, including NOAT, withdrawal letters, income calculations, LAR entries etc. • In addition, I provide knowledge of complete mortgage lending process, high degree of attention to detail, Understanding of federal lending requirements including RESPA, HMDA, and RegZ, Demonstrate leadership, communication and organizational skills, Make decisions in a timely manner, provide solutions to complex files and work both independently as well as a part of a team.

Minnetonka, Mn

• Due Diligence Underwriting - Manage the underwriting and due diligence process for bulk loan acquisitions and Jumbo mortgage loans in a timely manner for completeness and compliance with purchase guide and approved Seller variances to those guidelines. Manage loan conditions, including credit, property and compliance reviews with Sellers and external 3rd party due diligence providers. Evaluate and provide recommendations for policy exceptions with a strong ability to clearly communicate, in both written and verbal forms, compensating factors to justify exception approvals. Evaluate compliance and collateral exceptions on credit sensitive loans. • Credit Policy and Process Support – Create and maintain underwriting guidelines. Work with loan sellers on variances to produce eligibility and underwriting guidelines. Participate in internal credit policy discussions and provide clear feedback on credit policy recommendations and decisions. Maintain strong knowledge of mortgage compliance rules and industry standards for appraisal requirements. Utilize third party services (Valuation, Fraud, Compliance) to provide valuable input for loan decisions.• Securitization Support – Research and/or address concerns raised during the audit process in the preparation of Two Harbors securitizations and/or loan sales and provide required documentation for all parties requiring access to due diligence results.

Seeking a senior FHA, Conventional, and/or Non-conforming consumer mortgage underwriter position in a mortgage, banking, builder, or realtor company where I can help provide strategic credit analyst, customer focus, and lending to maximize consistent decisions with internal and insurer policies. A company that will support and endorse my career path and obtain my VA SARS and LAPP, would be an added bonus!

Maple Grove, Mn

• Review, analyze, and decision residential mortgage applications originated by mortgage lending retail division within company, investor, FNMA, FHLMC, FHA or private investor guidelines for purchases, refinances (rate/term, cash-out, streamline), new construction, Jumbo loans and first-time home buyers. • Dependent on division and complexity of underwriting, some functions include review of financial statements, asset statements, credit reports, self-employed borrowers, applicable ratios (i.e. Debt ratios, loan-to-value), appraisal reports, purchase agreements, and gift funds. • Order PMI as per investor and program requirements through approved PMI companies.• Communicate with outside mortgage firms, financial institution mortgage loan officers and customers of financial institutions to underwrite files accurately. Including, keeping informed with current underwriting practices. • Evaluated; examined transactions to ensure accuracy and completeness. Implement and maintain fraud detection techniques, perform compliance review, and assist with re-negotiations of loans based on FHA loans and/or Conventional loans lending guidelines. • Provided a high degree in the ability to deal with problems involving several concrete variables in standardized situations.

Saint Louis Park, Mn

• Reviewed, analyzed, and decision Corporate relocation loans to establish relocation criteria; transferred or newly hired employees for the purpose of financing the purchase of a primary residence, Employer contributions were met such as payment of borrower’s closing costs, a temporary buy-down, interest rate subsidy, or no-interest bridge loan, and/or payment of the difference between the property tax and/or mortgage interest rate obligation on the employee’s previous residence and/or the employee’s new primary residence. • Examined HUD-1 evidencing the sale of the previous home, Borrower’s executed non-contingent sales contract, executed buyout agreement from the employer or relocation company as part of an employer relocation plan and the borrower has cash reserves to make all monthly payments on the new mortgage, previous mortgage, and bridge loan (if applicable) up to the closing date of the borrower’s previous home. • Dependent on division and complexity of underwriting, functions include review of foreign borrower’s, financial statements, asset statements, credit reports, applicable ratios (i.e. Debt ratios, loan-to-value), appraisal reports, and purchase agreements.• Evaluated; examined transactions to ensure accuracy and completeness. Implement and maintain fraud detection techniques, perform compliance review, and assist with re-negotiations of loans based on FHA loans and/or Conventional loans lending guidelines. • Provided a high degree of attention to detail, proactive and timely communication to loan officers and loan processors on loan decisions and underwriting guidelines.

Eden Prairie, Mn

• Reviewed, analyzed, and decision large, unusual or complex consumer loan files for the Joint Ventures division within Wells Fargo, FHA loans and/or Conventional loans lending guidelines for new construction, purchases, refinances (streamline, rate/term, cash-out), first-time homebuyers.• Examine 4506-T audit results, FHA transferred in appraisals, and HUD REO’s. • Dependent on division and complexity of underwriting, functions include review of financial statements, credit reports, appraisal reports, purchase agreements, self-employed borrower’s, foreign borrower’s, applicable ratios (i.e. Debt ratios, loan-to-value).• Evaluated; examine transactions to ensure accuracy and completeness. Implement fraud detection techniques, perform compliance review, and assist with re-negotiations of loans based on FHA and/or Conventional lending guidelines.• Provided a high degree of attention to detail, proactive and timely communication to branch managers and loan officers on loan decisions and underwriting guidelines.

Eden Prairie, Mn

• Reviewed, analyzed, and decision large, unusual or complex individual consumer loan files within company and FHA loans guidelines for new construction, purchases, and refinances (streamline, rate/term, and cash-out) first-time homebuyers.• Dependent on division and complexity of mortgage underwriting functions include review of financial statements, asset statements, appraisal reports, purchase agreements, self-employed borrower’s, credit reports, foreign borrower’s, applicable ratios (i.e. Debt ratios, loan-to-value).• Evaluated; examine transactions to ensure accuracy and completeness. Implement fraud detection techniques, perform compliance review, and assist with re-negotiations of loans based on FHA loans lending guidelines.• Provided a high degree of attention to detail, proactive and timely communication to branch managers and loan officers on loan decisions and mortgage underwriting guidelines.

Greater Minneapolis-St. Paul Area

• Reviewed, analyzed, and decision residential loan files for the HARP loans program within the internal file audit department (IFA), utilizing Level 4C authority within the Private Mortgage Banking Department (PMB).• Perform LIS (Mortgage Loan Origination software) and OPS daily data entry.• Assisted loan document specialists (LDS) and the private mortgage bankers in obtaining information to make appropriate decisions and explain the rationale behind the credit decisions.• Provided a high degree of attention to detail, proactive and timely communication to branch managers and loan officers on loan decisions and mortgage underwriting guidelines.

Wauwatosa, Wi

• Performed EllieMae Encompass (Mortgage Loan Origination software) and DU/LP (Automated Underwriting System software) daily data entry.• Assisted and supported 6 in-house direct endorsed mortgage underwriters and 3 account executives in the finalization of legal loan documents. Compiled and reviewed critical legal loan documents, such as appraisal, title, credit report, insurance, and income documents.• Knowledge of FHA guidelines and standards. Managed and processed an average of 60 FHA loan applications per month from outside mortgage loan brokers.

Sussex, Wi

• Completed audit reviews of post-closing residential mortgage loans for quality control, such as appraisals, title, credit reports, insurance, and other legal documents. Incorporated fraud scheme investigation by identifying mortgage lending red flags.• Worked multiple large client accounts that required review and familiarity with multiple requirements and guidelines. Consulted with 5 deal managers and their clients to reconcile deficiency of the mortgage loan files. Assisted in many areas of the company to include quality control, stipulation clearing, and special projects.• Performed NetSuite (Customer Relationship Management software) daily reporting for clients.• Supervised stipulation clearing department of 10 full-time employees.

Waukesha, Wi

• Performed EllieMae Encompass (Mortgage Loan Origination software) daily data entry.• Effectively performed full-range of mortgage underwriting, mortgage loan processing, and sales tasks while cultivating productive relations with loan officers, mortgage brokers, and other business professionals. Complied with multiple corresponding investors mortgage underwriting guides, lending procedures and policies.• Earned reputation for organization, accuracy, and detail orientation resulting in faster approval rates and outstanding customer, lender and employee satisfaction.• Worked as a non-conforming mortgage loan underwriter for 21 branches throughout the Midwest (WI, MN, IL, and IA). Maintained an average of 18-20 underwritten closed mortgage loan files per month.

Greater Milwaukee Area

Brookfield, Wi

Home Equity Sales Specialist