Rhonda Peacock Email & Phone Number

Plant City, FL, US

Lakeland, Florida Area

Tampa/St. Petersburg, Florida Area

• Prepared reports by collecting, analyzing, and summarizing information.
• Performed medical claim recoupments, account offsets & claims corrections.
• Resolved medical claims by approving or denying documentation; calculating benefit due; initiating payment or composing denial letter.
• Skilled in institutional and professional claims in adjustment, recoupments, reprocessing claims using guidelines and directives, also improving changes with the work instructions
• Communicated consistently and proactively resolves a variety of inquiries selected by management to assist providers and company with high dollar claim

Tampa/St. Petersburg, Florida Area

• Worked as a team member; cooperated, assisted and collaborated with co-workers to achieve goals, and took personal responsibility for achieving outstanding quality and results.
• Contacted medical provider offices by telephone, scheduled and cancelled patient appointments, and notified Veterans for all requests.
• Validated Veteran and medical provider demographic information including correct selection of a medical provider by specialty for healthcare service.
• Demonstrated regular, reliable and predictable attendance.
• Met goals and produced results through tracking performance, improving work processes, and prioritizing work and tasks

Brandon, Florida

Claims processing to Government, Private & Third party insurance.Processing appeals for denied claims, submission of corrected claims etc.Answer questions regarding denial of claims, eligibility verification and other informationProcessed credit card payments for customers via phone.Provides members general information of their coverage plans/Patient.

Lakeland, Florida Area

• Verified patient insurance information
• Coordinated pick up of medical equipment and patient payments.
• Updated demographic and insurance information.
• Processed credit card payments for customers via phone.
• Provided members general information of their coverage plans.

Tampa/St. Petersburg, Florida Area

• Handled inbound calls for customers, physician offices and insurance companies.
• Processed prescription refills.
• Updated demographics/ Filing.
• Processed credit card payments for customers via phone.
• Scheduled patients appointments.

Tampa/St. Petersburg, Florida Area

• Handled inbound calls for customers, physician offices and insurance companies.
• Processed prescription refills.
• Updated demographics.
• Processed credit card payments for customers via phone.
• Provided members general information of their coverage plans.

Tampa/St. Petersburg, Florida Area

• Handled inbound calls for customers, physician offices and insurance companies.
• Processed claims to government, private and third party insurance.
• Updated demographics.
• Processed insurance payments for customers.
• Processed credit card transactions by phone.
• Updated diagnostics codes and adjusted claims.