Rhonda R. Johnson Email & Phone Number

Chandler, Arizona, Us

Leading a team of highly skilled Data, & Analytics Engineers who ideate, build and delivery solutions bringing innovation, process improvement and increased margins to corporations in every industry.

Redmond, Washington, Us

Consulting Microsoft’s Global Strategic customers on the use of Azure AI, Azure OpenAI and Data Services including Microsoft Fabric to develop and secure solutions. These intelligent solutions interact with employees, customers, and systems to automate processes and analyze data moving companies towards their goals faster.

Plano, Tx, Us

Leader in creating a culture of innovation through programs and projects that explore emerging technology such as Blockchain, Cryptocurrency, Virtual and Augmented Reality, Artificial Intelligence, Machine Learning, and Speech Recognition inference detection. Responsible for facilitating experimentation, education and design sessions with colleagues, partners and other industry experts to develop ideas that create greater profitability, efficiency and a better end user experience.

Norwalk, Connecticut, Us

Innovation & Operational Optimization: Managed programs and teams that designed, built and tested new solutions using for both private and public cloud technologies. These solutions mobilize and streamline processes in order to save millions in annual losses by eliminating inefficiencies. Led Global projects with Xerox, Palo Alto Research Center, Microsoft Innovation Group (Microsoft DX) sponsored by Microsoft Fellows and the Xerox Board of Directors. Co-Led with Microsoft CTO for Microsoft Fellows the development Of a solution that used HoloLens and Surface Pros to provide remote sessions and overlays for Field Service mentoring and transitioned Big Data (over 400TB of data from multiple legacy DB platforms, Oracle, SQL, DB2, Sybase) into an Azure Cloud U-SQL DB using StorSimple. The solution abstract data used Azure Data Factory and Machine Learning Studio to model predictive/prescriptive analytics predicting the right fix, part and tech needed to remediate a service request. The solution was provided to end users, using Microsoft SurfacePro, voice to text, text to voice, and video recording/tagging options so that end users could talk with the system to record data while on the move and was deployed across 16,000 field techs across the globe. Managed a team that produced the prototype in 60 days and finished testing POC in 180. The prototype product can be seen at: https://youtu.be/tvLPMvlFixk?list=PL_WOkyFmjZ7GVa0P_1CeZSL7hSK2NQWG_ The ROI included an 83% reduction in service times and a 15% reduction in broken calls for a projected savings of $30M the first year and projected $25M going forward. The engagement became to template for multiple subsequent co-innovations done with Cisco, VMWare, Microsoft and Dell. Produced a sales video which can be seen at: https://youtu.be/Y5biPqiFYhY?list=PL_WOkyFmjZ7HrMRI7ajpIYO-NLf1ducT6

Fort Mill, Sc, Us

Senior Management of global operations for global client’s technology environments, processes and projects including Servers, Networks, IT Security, and IP Telephony. My organization consisted of direct management of 8 Senior Managers/Directors and a down line of over 400 employees and over 2600 contractors handling IT operations for over 450 clients including several brand name and fortune 100 companies. Included capacity management, environmental management, SOC, NOC, IT Strategy. Improved operational efficiency by 22.4%, increased margins by 5.9%, reduced overhead by 3.2%, and reduced attrition by 2.7% in the first 6 months.

Austin, Tx, Us

Management of global technical operations including Data Center operations, security operations and corporate operations. Architected new Data Centers and private cloud with HP and Microsoft using the then new HyperV technologies and ProCurve Virtual Switches. Established Operations procedures to meet or exceed federal regulations. Provided client advisement and presentations for RFPs to fortune 50 clients. Served on Executive Staff oversight team.

Reporting directly to the Chief Information Security Officer (CISO), duties included Security IT Management for transitioning several large corporate clients to ACS for IT Security Services. Department Leadership and Administration of five departments and 30+ projects inclusive of establishment of Data Protection department with Whole Disk Encryption, E-Mail Encryption and encryption of Data-at-Rest and Data-in-Transit, Access & Identity Management Technologies for both internal users and external clients with a completed model of a Federated Cloud Infrastructure, and Boundary Services for both e-mail and Web Filtering. IT Security Policy and Procedure establishment and compliance for 75,000+ internal users. Worked with multiple partners to innovate software to do massive rollouts of encryption and conversions to Forrest including: PGP, and MicrosoftDirector, Information TechnologyAffiliated Computer ServicesReporting directly to the Senior Vice President of Information Technology Outsourcing, oversaw multiple ITO service practices and projects including planning and execution of off-shoring of all domestic service desk to staffs in India, Malaysia, and Mexico while maintaining SLAs through an intricate phased approach for hand offs and training that resulted in an overall ROI of $5M annually after three years. Architectural design and executive implementation oversight of the Microsoft engineering staff that implemented the collapsing and updating over 139 Microsoft NT domains to Active Director in less than eight months through the internal development of remote agent software thereby avoiding an annual cost of $4.5M in out of production product support cost. Streamlining of AD replication traffic to provide improved network performance and establishing of throughput of required traffic to global WANs and LANs so that ACLs were available for global access to resources., Integration of Federated access of customer portal for clients.

Bachelor Of Applied Science, Applied Technology And Performance Improvement

Associate Of Arts - Aa, Music Performance, General