Salesforce Administrator
Work with Hope Is Alive stakeholders to define system requirements and customize Salesforce technology to help meet HIA’s goals.* Ensure optimal performance of Salesforce systems and products* Upgrade and configure Salesforce systems for optimized integration* Manage Classy donation platform and Salesforce integration* Create reports and dashboards as needed, including dashboards that help maintain clean data* Manage Salesforce users' roles, profiles, groups, and permission sets* Create documentation for our Salesforce org/processes* Generate and update user guides for our teams as needed* Helped implement and now utilize Blackthorn Events and Blackthorn Payments to build and manage both free and paid events* Meet with various team members to keep communication freely flowing and processes streamlined* Support donors' needs, such as end-of-year tax receipts, updating payment information, and initiating or modifying donations* Provide technical support to Salesforce users* Provide a variety of types of technology training for our teams--Loom videos, screenshots and Scribes, live trainings, recorded trainings, one-on-one calls, etc.* Create Salesforce Flows that automate some processes for our teams* Built a Salesforce Lightning app for a new division in our organization with its own specialized functionality* Continually read about, train on, and talk with other Salesforce peeps about new functionality and features to stay current on skills