Oversaw all Human Resources matters from the Headquarters location. Lead the administration of Human Resources policies, procedures and programs, as well as manage the day-to-day operations of the Human Resources department. Other responsibilities included, but not limited to:- Compensation, payroll and benefits administration to include open enrollment for new benefits;- Improvement of processes;- Recruiting and staffing logistics;- Organizational planning and development;- Performance management and improvement systems;- Revamping the Employee orientation;- Policy development and documentation;- Employee relations;- Employee communications;- Employee services and counseling.

Partnered with senior leadership to integrate recruitment and retention into strategic plans to facilitate the achievement of business goals. Coached managers and employees to properly apply employee relations, policies and procedures. Evaluated available talent to determine fit to new structure, staffed new teams, and effectively managed the outplacement of impacted employees. Led annual performance management processes including training of employees and managers on appraisal system and goals and coached managers in performance management. Built succession plans, change initiatives and training programs.

Managed strategic direction of global Human Resources functions throughout the United States and abroad. Provided recommendations on human resources issues including strategic planning, recruitment, organizational development, incentives, benefits and liability issues. Provided employee relations services to managers throughout the organization and provided training on performance management. Responsible for all aspects of benefits administration and monitoring.

Responsible for managing, coordination, and administration of all GIS/Trans human resources activities. Managed, coordinated, and administered benefit policies and employee orientation. Established and maintained all employee personnel records. Coordinated and supported managers in various recruiting activities. Coordinated benefits and personnel issues with parent company. Managed and coordinated H-1B process. Participated in the Manager’s weekly meetings. Liaison between insurance and recruiting companies and Accounting Department. Handled human resources corporate communications. Served as Editor of the GIS/Trans Newsline Newsletter.

Supervised the Personnel Assistant. Coordinated and participated with supervision in disciplinary and termination proceedings. Maintained excellent public relations status with various outside organizations. Processed and monitored all employee benefit programs. Processed all workers’ compensation claims. Established and maintained all employee personnel files. Advertised for candidates, recruited, screened resumes and applications, tested and interviewed applicants. Monitored Unemployment claims and attended Unemployment hearings. Monitored performance appraisals and updated records (personnel system and files). Managed the office in the absence of the Director of Personnel Services. Maintained and revised Personnel Department Manuals and assisted in designing and updating personnel forms. Served as Editor of the Coates & Lane Newsletter.