Rhonda Vanschepen Email & Phone Number

Wellston, Michigan, United States

Enjoy traveling to our many clubs, including golf clubs, country clubs, city clubs, athletic clubs and yacht clubs. Onsite I train employees how to use our Club Management Software and assist them as they go live with Northstar. There is a module for all aspects of clubs that integrates the club together as one whole. Northstar is truly the club management software of the next generation!

Responsible for membership inquires, including but not limited to, potential members, reinstatements, resignations and changes of classification. Drafted letters for the Board of Governors addressing member concerns. Designed a new Club website, scheduled to be active March 2011. Created a social network of members through Facebook, LinkedIn and Twitter, providing regular postings of events and specials. Started kid event functions to assist with family interaction and member satisfaction.… Show more Responsible for membership inquires, including but not limited to, potential members, reinstatements, resignations and changes of classification. Drafted letters for the Board of Governors addressing member concerns. Designed a new Club website, scheduled to be active March 2011. Created a social network of members through Facebook, LinkedIn and Twitter, providing regular postings of events and specials. Started kid event functions to assist with family interaction and member satisfaction. Prepared the annual budget for review and approval by management and Board. Designed newsletters, Club calendars, collateral materials, membership forms, contracts and membership information packets. Assisted with editing the Rules, Regulations and Bylaws for an extensive Bylaw change. Maintained membership files. Assisted members with statement questions and needs. Show less

Coordinated marketing and advertising for the Club. Assisted in design of marketing collaterals. Facilitated connection of Ravinia members through LinkedIn and Facebook, providing a 21th century approach to member communication. Responsible for introducing the Club and communicating with potential members from inquiry to application, acceptance and ensured a smooth transition into the Club. Developed an understanding of membership classifications, fee schedules, Bylaws and the processes of… Show more Coordinated marketing and advertising for the Club. Assisted in design of marketing collaterals. Facilitated connection of Ravinia members through LinkedIn and Facebook, providing a 21th century approach to member communication. Responsible for introducing the Club and communicating with potential members from inquiry to application, acceptance and ensured a smooth transition into the Club. Developed an understanding of membership classifications, fee schedules, Bylaws and the processes of the entire club. Assisted members with statement questions and needs. Provided monthly newsletter articles. Participated in reconstruction of the Ravinia Club website and maintained pages to assure accurate information. Submitted annual budget for approval. Helped maintain the Jonas POS system and member database. Assisted with front reception, member event seating, and execution of kid events. Show less

Hired and scheduled a staff of fifteen including the banquet manager, dining room/banquet servers and bartenders while maintaining budgeted front of the house labor. Provided intense formal service training of new staff. Managed daily a la carte dining, bar operations and banquet functions while coordinating events with the Catering Director and Executive Chef for close to a million dollars in food and beverage service. Oversaw ordering of liquor, beer and wine inventory. Compiled and… Show more Hired and scheduled a staff of fifteen including the banquet manager, dining room/banquet servers and bartenders while maintaining budgeted front of the house labor. Provided intense formal service training of new staff. Managed daily a la carte dining, bar operations and banquet functions while coordinating events with the Catering Director and Executive Chef for close to a million dollars in food and beverage service. Oversaw ordering of liquor, beer and wine inventory. Compiled and submitted monthly bar inventories while monitoring beer, wine and liquor pricing and sales compared to budget. Decreased bar cost of sales by 17% so the Club operates below budget by establishing accurate inventory and cost controls. Overhauled Jonas POS for better tracking of food and beverage sales. Assisted the General Manager in all operational aspects of the clubhouse. Submitted annual budget for food and beverage revenue and expenses for approval by General Manager and Board. Show less

Private, member owned country club now Twin Isles Country Club. Coordinated marketing plans with Board of Directors/Club Manager/Membership Committee. Established and maintained a prospect and member database. Attended all planned social sales activities. Generated record on-site traffic and new members through mailing and telephone efforts. Oversaw day-to-day membership operations and developed and maintained Membership Information/ Orientation Packet and membership forms. Coordinated… Show more Private, member owned country club now Twin Isles Country Club. Coordinated marketing plans with Board of Directors/Club Manager/Membership Committee. Established and maintained a prospect and member database. Attended all planned social sales activities. Generated record on-site traffic and new members through mailing and telephone efforts. Oversaw day-to-day membership operations and developed and maintained Membership Information/ Orientation Packet and membership forms. Coordinated, compiled and created the Club’s monthly newsletter, the “Embers”. Show less

Responsible for hiring and scheduling dining room and banquet staff. Trained new staff. Oversaw day-to-day a la carte dining, private events and wedding receptions. Assisted with monthly inventory. Handled all inquires for private event space and wedding receptions. Scheduled, planned, coordinated and implemented all private events, holiday functions and wedding receptions.

Private, member owned country club. Provided customary marketing responsiblities. Reported to ClubMark Corporation [CMC], Board of Governors and the Club Manager. CMC contract expired October 31, 2000.

Private, member owned at the time. Performed customary administrative duties, tours and processed new member applications. Developed and implemented marketing plans. Regularly attended Board of Directors and Membership Committee meetings. Produced record on-site traffic and new members through membership incentives and member interaction.

Worked with Rick and Donna Coyne learning the internal and external processes of club marketing, including preparing a market analysis, developing a marketing program, implementing the program and the importance of community involvement. Assisted in production of the Level I and Level II Memebership Director Certification Program. Provided assistance to Membership Director of clients.