• Responsible for designing, implementing, and evaluating comprehensive learning and development programs for associates to include onboarding, technical skills training, and compliance training.• Collaborate closely with department heads and stakeholders to identify training needs, develop tailored learning solutions, and measure the effectiveness of training initiatives. • Demonstrate strategic thinking with strong leadership skills and a passion for employee development.• Develop and implement a strategic learning and development plan to include instructional methods such as e-learning, workshops, seminars, and coaching, to deliver engaging and effective training experiences.• Establish metrics and evaluation mechanisms to assess the impact of training initiatives on employee performance, retention, and overall business outcomes.• Stay informed about industry best practices, emerging trends, and innovative learning technologies to continuously improve the company’s training program and cultivate a culture of continuous learning and professional development.

• Manage entire employee recruitment process and experience• Responsible for ensuring regulatory compliance regarding hiring• Deliver informative new hire orientation• Ensure a smooth and positive transition into new role

⯍ Collaborates with business leaders in formulating and developing training and development strategies that align with the company's strategic plan and goals ensuring learning becomes a central part of the organizational culture. ⯍ Leads the implementation of modern learning experiences that meet the needs and expectations of current workforce that supports professional growth and development. ⯍ Establishes a data-driven approach to utilize metrics and other evidence to measure and demonstrate performance improvement resulting from training and development effectiveness.⯍ Evaluates, leverages and integrates technology and digital learning tools, including social learning capabilities, to make learning real time and to encourage continuous learning.

⯍ Develop and implement the vision of the Learning and Development Team to implement organizational goals.⯍ Responsible for the assessment and identification of the business’s training and development needs for the effective coordination of training and development programs for the business ensuring that there is consistency with core competencies and goals.⯍ Plans, organizes, and leads training programs, ensuring proper execution at all levels of the department. ⯍ Creatively designs and implements consistent delivery and application of training standards across the business and oversees the planning, prioritization, and development of new training programs and initiatives, ensuring that these programs and initiatives are consistent with the business overall strategies, objectives, and needs.⯍ Monitors and ensures the achievement of results within the approved training department budget. ⯍ Development and documentation of the training path for key positions within the business and communicating this information and provide clear and concise presentations and reports to help drive data-driven decision making.⯍ Develop, manage, and implement program data evaluations, tools, and systems to collect, analyze, and interpret continuous learning and quality improvement activities to support data driven decision making and program excellence.⯍ Analyze, research, approve, and make further recommendations for appropriate learning management systems and databases. ⯍ Collaborates with other departmental heads and managers ensuring proper execution of ongoing departmental training programs in order to achieve the desired results and ultimately improve the overall performance of the business. ⯍ Establish and maintain training metrics and to evaluate the effectiveness of training and partners with key stakeholders ensuring adherence to the latest industry trends and practices.

⯍ Responsible for managing the implementation, development and delivery of training and performance improvements. ⯍ Coordinate with Center leaders and operations staff to assess and execute strategies for enhancing performance. ⯍ Measure and evaluate the effectiveness of training programs, including the New Hire curriculum. ⯍ Manage training delivery and development team and vendors to implement consistent and effective Spectrum curriculum.

⯍ Constantly strive to strengthen and refine the learners’ experience; formulated most relevant and effective course materials including course workbook, instructor notes, checklists, tools, videos etc.; selected learning strategy and delivery method that best met educational targets.⯍ Built cooperative working relationships with other departments to ensure synergy, effectiveness, and continual improvement of the training efforts.⯍ Maximized professional effectiveness and proactively worked towards identification and implementation of best practices within the field of work; designed and developed engaging, activity-based and results oriented training materials; performed learning needs analysis activities using a variety of approaches to identify skill gaps and potential learning solutions.⯍ Held accountable for the complete project management lifecycle; handled all preparation needed to successfully deliver the design and development process; determined project scope, learning objectives and benefit statements; established project team and stakeholders; defined the timeline, subject matter experts, and projected outcomes.

⯍ Embrace continuous improvement tools and techniques that support improvement initiatives; ensured maximum efforts are applied towards increasing and improving learners’ achievements; made certain incorporated instructional design strategies deliver expected outcomes.⯍ Drove all efforts to improve and enhance professional effectiveness and the performance of Curriculum Development and Learning Management System staff.⯍ Ensured that the strategic curriculum needs are met through the provision of high quality products and services within an agreed quality assurance framework, time frames and budgets.⯍ Efficiently and effectively managed a range of matters of contentious nature; held accountable for managing and administrating curriculum development, the learning management system, training environment, and reporting; ensured the relevancy of curriculum materials and its adherence with best practices and client’s requirements; executed each activity with the ultimate goal of contributing to continuous improvement of training services and products.

⯍ Deliberately planned, devised and delivered sales training and other programs to achieve specific business’ outcomes; facilitated the growth and development of staff.⯍ Sustained currency in the area of expertise and functioned as an expert in the specialty field; rendered high quality learning experiences by applying effective training methodologies and development techniques; produced valuable curriculum and successfully executed designated training modules. ⯍ Strengthened the professional development of business’s workforce whilst harnessing and raising organizational capability with the development and delivery of innovative training solutions. ⯍ Implemented and delivered organizational learning and development strategies creating courses for one-on-one and group presentation training programs for classroom, self-paced and webinar settings.⯍ Orchestrated the on-boarding/orientation program for newly hired sales associates, or those transferred or promoted into the Inside Sales Group.

⯍ Researched, developed and facilitated practical, innovative and engaging customer specific training materials that align with organizational strategic goals and built the knowledge and capabilities of employees; increased staff ability to deliver remarkable results.⯍ Demonstrated outstanding ability to train and professionally develop sales team with the sales, product and customer service skills needed to deliver exceptional outcomes in a productive environment.⯍ Developed and facilitated the training curriculum for the sales training to meet the strategic capability objectives of current and emerging sales leaders.