Rhonda Y. Email & Phone Number

New Philadelphia, Ohio, United States

Mt Hope, Ohio

Responsible for reducing delinquency for assigned accounts receivable averaging 6 to 8 million dollar profile for 1,200 customers in Commercial Garage Door industryAnalyzing complex information on credit reports through Dunn and Bradstreet, Transunion and National Association of Credit Management to qualify customer for a credit limit that meet both internal and customer expectations Demonstrate high levels of confidentiality to sensitive credit scores, personal customer information, banking information and credit card informationReview customer credit holds promptly. Determine resolution to successful release material ensuring internal and customer expectations are metAnalyze and problem solve customer complaints, for example not receiving invoice copies, USPS delays, presenting paperless options that customer may not be aware ofExercise emotional intelligence, tact and good judgement in customer relations that involve disputes, reason for credit holds and material delaysProvide customer with appropriate vendor information in order to receive payment without flaw Track and issue Liens for high level projects that have fallen delinquent through our third party vendor General knowledge of construction lien lawsAnalyze and problem solve pain points in my daily job function to self-evaluate with the intent to make my job simpler and more efficient

Canton, Ohio Area

Emerging Leader Program - Collaborated team effort creating and implementing an associate development opportunity named The Agent ExperienceProject Intern Program - Collaboration and individual; planning, organizing, motivating, scheduling/facilitating meetings, and controlling recourses to achieve specific leadership goals for multiple projects. Developed multiple Microsoft excel spreadsheets analyzing data with pivot charts.Subject Matter Expert for DMV researching and reporting inefficiencies to leadership and third party vendorsSpecialized account processor for complex policies with a booking premium of over $600,000Technical resource for peers, underwriting and leadershipContinuous Improvement white belt submitting 6 quick hit projects with a savings of $1,669Peer Council member of Innovation Committee; assist fellow processors in evaluating continuous improvement ideas, to be a point of contact for feedback and questions about their process improvement ideas, and to help associates create a continuous improvement mindset without roadblocks.

Canton, Ohio Area

Demonstrated confidentially while providing coaching and feedback on quality, trailing document submission, and applications for new business and change requests to onboarding new agentsAnalyzed complex information, claims eligibility, claims activity, risk experience and financial history to determine policy acceptance of new business, renewal and transfersServed as a direct screening liaison to newly appointed agencies for Ohio and West Virginia.

Winesburg, Ohio

Responsible for the overall provisions and promoting of Environmental, Health and Safety services, policies and procedures for a manufacturing business employing 50 to 100 employeesObserved and provided feedback around workspace(s) to eliminate at-risk behavior, identify safety issues and ensure that corrective actions are taken upon completion of accident investigations, on-site safety inspections and/or formal OSHA/EPA site inspections.Collaborated with site leadership, contractors, government entities, employees and managed care providers. Maintaining the appropriate level of confidentiality with the to whom in company withWorked directly with site leadership on process improvements, risk evaluations, site inspections and injury reports while maintaining a high level of confidentiality.Conducted site safety inspections, onboarding and renewal employee safety training, Fire and Tornado drills, and maintaining require documentation/certifications that would fulfill OSHA and EPA regulatory standards. Completed accident/injury reports, maintaining OSHA 300 log, required reporting of injury fulfilling OSHA standards.

Winesburg, Ohio

Demonstrated a high degree of confidentially with sensitive employee files, employee medical files related to OSHA compliance, Worker Compensation files, safety evaluations and highly confidential company filesPrepared employee evaluations, reprimands, wage/salary adjustments, termination reports, and employee files. Scheduled on-boarding appointments for drug screening, health physical, OSHA compliance training and site trainingAssigned new employee identification cards, ensured proper completion of all new hire documentsManaged time and attendance with production staff while maintaining precise payroll recordsProvided answers to all staff regarding concerns with benefits, production staff concerns with payrollAdministered various employee benefits programs, such as group health, flexible spending accounts, dental and vision, accident and disability, life insurance, 401(k), and wellness benefitsAssisted employees with health, dental, life and other related benefit claims

Winesburg, Ohio

Served as an ISO9001 Quality Manager Systems Auditor, created and implimented a process management systemServed as a direct liaison with distributors, production line, sales and management Investigated and resolved customer complaintsProcess all production and shipping correspondence with new ordersCreated a database logging serial numbers and maintained inventory log

Associate'S Degree, Business/Commerce, General, 3.6 Gpa

Osha 30 Hour General Industry, Occupational Safety And Health, Pass

A comprehensive safety course that provides complete information on OSHA General Industry compliance issues. This course is designed.

Completion, Credit

Activities and Societies: Attended a 1 hour Webinar on 9/14/2017 - Credit and Sales Partnership for Profit (Best Practices and Legal.

Property And Casualty Insurance, Commerical/Personal Lines Insurance Agent, Pass/Licensed Agent

Certified Insurance Counselor, Insurance