Responsible for the accuracy, reliability, timeliness, retrieval, reporting, and security of information about the college's students through effective performance in comprehensive student records management; interpretation, programming, and implementation of academic policy; reporting of student information; budget management; and management of staff.• Collaborates effectively with identified College leaders and departments/offices, particularly those supporting enrollment, policy development, record maintenance, compliance, and student communication, such as Enrollment Services Information Technology, Institutional Planning, and Academic Affairs.• Demonstrated leadership in transfer articulation, developing and maintaining strong partnerships with community colleges and other institutions to facilitate student transfer and ensure seamless academic pathways.• Extensive experience using Smartsheets and other data-informed tools to track and analyze real-time student persistence data and identify areas for improvement.• Develop, evaluate, and administer transfer and prior learning credit equivalencies with established policies and procedures in collaboration and coordination with Academic Affairs leadership. Communicate with faculty, staff, and administrators regarding relevant college policies and processes.• Evaluate and assess the functions and efficiencies of Registrar Services. Follow through on identified operational improvement plans. In addition, initiate professional development plans and activities that support staff effectiveness and support overall staff morale. Recruits, trains, and supervises team members of the Transfer Articulation and Evaluation and Office of Transfer Student Programming team.Serves on the MHEC Student Transfer Advisory Committee and the ARTSYS Advisory Council to help communicate and discuss stakeholder questions and ideas to make the new system's implementation and maintenance.

The Instructional Specialist manages and supports the faculty and student experience in 2U programs by providing take-charge, comprehensive, and exceptional customer service. The Instructional Specialist is technically savvy, comfortable with online technologies, and familiar with Zoom or other video-sharing platforms. The Instructional Specialist will be expected to virtually monitor sessions and make technical adjustments to audio/video, and be proactive in ensuring a seamless classroom experience.

The Undergraduate School, University of Maryland Global Campus* Facilitate in-class sub-group discussions, critical thinking and readings on development of learning plans for degree completion. * Instrumental in developing and personalizing educational planning and strategies with students.* Actively engage students though frequent interaction that motivates them to succeed, and conveys a genuine energy and enthusiasm for their learning.* Guide students in active collaboration and the application of their learning in problem- and project- based learning demonstrations.* Provide rich and regular constructive feedback, utilizing rubrics effectively for the assessment of student work, and acknowledging student accomplishments.* Demonstrate relevant and current subject-matter expertise, and help students connect concepts across their academic program with use of multimedia and technology.* Provide feedback to program chair on curriculum improvements.

* Supervised and managed daily operations of 11 Degree Audit team (DAT) professionals within the Office of the Registrar (OOR).* Developed and managed aspects of human resources, enrollment, policy updates, and business processes.* Implemented programs and recruiting activities to increase staff/student retention and inclusion.* Elaborated a strategic recruitment and onboarding development plan aligned with business needs, university resources, and network development.* Handled various social media sourcing platforms to build a talent pipeline.* Proficient in developing training materials, lesson plans, curriculum, and programs.* Cultivated an organizational culture supporting diversity and inclusion.* Instrumental in designing, developing, and delivering training tools.* Conducted annual team training needs analysis, design, and evaluation.* Coached staff on career management, confidence building, and skill development.* Organized and facilitated meetings and training for internal stakeholders.* Developed various training and job aids for staff efficiency, updating manual tools with Adobe platforms.* Collaborated with senior management on recommendations to improve organizational effectiveness and identified areas of growth.* Delivered virtual and onsite training, identifying DAT needs and filling content gaps.* Generated automated use of ATS and CRM applications for data analytics and reporting.* Authored Salesforce CRM case management training material, automating processes and increasing staff productivity by 40%.* Broadened external alliances with representatives from private and public higher education, client, and industry organizations.* Served as a liaison for University Global Military Operations and Advising & Recruitment teams.* Developed recommendations, analyzed alternative courses of action, selected courses of action, and followed up with stakeholders.

Managed daily operations of all processes on Stateside Military team in areas such as transfer credit evaluations, quality assurance for academic advisement reports, experiential learning credit, international student credit, mentoring and ongoing assessment of DAT staff’s productivity and accuracy.* Coupled with Senior Leadership to review workflow and annual budget while recommending improvements on staff inefficiencies and salary scales.* Designed and implemented sourcing, selection and networking capabilities to recruit and hire in a cost effective environment.* Mentored and trained staff to promote a strong employee culture; ability to guide and motivate others in maximizing job performance.* Coordinated statistical data for administrative team projects, including senior leadership on productivity and quality assurance to identify training needs.* Communicated with other departments and served as point of contact to ensure policies and procedures were followed, while building rapport and retaining quality relationships.* Served as SME for University Military and Veteran Advising team, and Military Partnerships departments.

Managed a wide range of management responsibilities while complying with policies and procedures. Researched and analyzed student/staff recruitment reporting data. Developed implemented, and monitored outreach activities with the ultimate goal of increasing student retention within a fast-paced, high-volume student contact center environment. Developed new recruiting strategies to grow candidate pool that included use of direct staff networks and university reputation, resulting in a 20% increase of diverse qualified candidates. Designed and implemented sourcing, selection and networking capabilities to recruit and hire in a cost effective environment. Communicated with other departments and served as team lead to ensure policies and procedures were followed, while building rapport and retaining quality relationships. Coordinated with internal entities to troubleshoot and provide complete academic status information to students.