Richard Honey
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Richard Honey Email & Phone Number

Transformation, Operations and Customer Services Director at Nationwide Building Society
Location: Greater Cheshire West and Chester Area, United Kingdom 18 work roles 1 school
1 work email found @nationwide.co.uk 5 phones found area 207 LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 5 phones

Work email r****@nationwide.co.uk
Direct phone (207) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Nationwide Building Society
Role
Transformation, Operations and Customer Services Director
Location
Greater Cheshire West and Chester Area, United Kingdom
Company size
12846 employees

Who is Richard Honey? Overview

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Quick answer

Richard Honey is listed as Transformation, Operations and Customer Services Director at Nationwide Building Society, a with 12846 employees, based in Greater Cheshire West and Chester Area, United Kingdom. AeroLeads shows a work email signal at nationwide.co.uk, phone signal with area code 207, and a matched LinkedIn profile for Richard Honey.

Richard Honey previously worked as Delivery and Transformation Lead at Nationwide Building Society and Contact centre Director (Interim) at Nationwide Building Society. Richard Honey studied at Wheatley Park School Oxford.

Company email context

Email format at Nationwide Building Society

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{first}.{last}@nationwide.co.uk
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AeroLeads found 1 current-domain work email signal for Richard Honey. Compare company email patterns before reaching out.

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Profile bio

About Richard Honey

A versatile Senior leader, with over 35 years experience in Financial Services gained at Barclays, MBNA, Bank of America, Lloyds Banking Group and Nationwide Building Society. A blend of outstanding leadership qualities with proven delivery across a number of diverse functions, including Operations, Multi Channel Customer Service, Contact Centre, Outsourcing, Transformational change, Customer experience design, Customer financial difficulty, Resource Planning, Fraud Operations & Credit underwriting.Specialties: Operations, Contact Centre leadership, Multi channel Customer Experience, COO Function, Digital Servicing, Online & Mobile Strategy, Business development, New capabilities & innovation, Large Programme management, Transformational change, Customer Financial Difficulty, Fraud and Financial Crime.

Listed skills include Ecommerce, Mobile Solutions, Mobile Commerce, Contact Center Design, and 46 others.

Current workplace

Richard Honey's current company

Company context helps verify the profile and gives searchers a useful next step.

Nationwide Building Society
Nationwide Building Society
Transformation, Operations and Customer Services Director
England, United Kingdom
Website
nationwide.co.uk
Employees
12846
AeroLeads page
Company profile
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18 roles

Richard Honey work experience

A career timeline built from the work history available for this profile.

Director Of Fraud & Disputes Operations

Lloyds Banking Group

London, Uk, Gb

Operations Director Fraud and Disputes

Oct 2018 - Dec 2020

Head Of Operational Oversight And Enablement

Lloyds Banking Group

London, Uk, Gb

Apr 2012 - Feb 2014

Multi Channel Consultant, Specialising In Solutions For Financial Services & Sme'S

Wynnmore Limited
Dec 2011 - May 2012

Ecommerce And Mobile Executive - Svp

Bank Of America

Charlotte, Nc, Us

Responsible for driving & implementing the strategy for the Online and Mobile channels in EMEA, as well as managing day to day activities and business results. A multi-faceted role, encompassing all aspects of Digital, from acquisition through to conversion, servicing, retention & growth. Span of control also included complete end-to-end view of Customer experience management, from the public websites through to the online banking space, with over 75 million online and mobile banking Customer interactions.Specifically, managing key Online/Mobile business processes, integration with technology, service and support, fulfilment, execution of delivery activities, management of customer experience and reported issues, content, portfolio initiatives and product launches.Lead the transformational business change programme "In Touch" - delivering multi channel contact strategy with industry leading levels of online and mobile adoption and subsequent migration from traditional contact channels.

Jan 2008 - Oct 2011

Transformation And Change Executive - Svp

Bank Of America

Charlotte, Nc, Us

Responsibility for the business operational areas of the Europe Transformation Programme (Europe Card Services Six Sigma process assessment, recommendation and execution of initiatives to significantly reduce cost, improve the customer experience and transform business practice).

Dec 2006 - Dec 2007

Customer Contact Centre Executive - Svp

Bank Of America

Charlotte, Nc, Us

Responsibility for Customer service calls for Europe Card Services in the UK and Ireland. 750+ FTE, > 10 million annual calls, Call Centre Scheduling & Performance and Call Centre technologies.

Jan 2005 - Nov 2006

Head Of Collections - Fvp

Bank Of America

Charlotte, Nc, Us

Reporting to the Risk Director, responsible for European credit loss management for MBNA card business. Responsibilities include 750+ FTE, loss prevention strategies, sale of debt and management of external collection agencies.

Jan 2001 - Dec 2004

Head Of European Expansion - Fvp

Bank Of America

Charlotte, Nc, Us

Reporting to the CEO for MBNA Spain, responsible for project managing the launch of the Spanish credit card operation. In addition compiled the feasibility studies for the launch of card operations in other European countries.

Jan 2000 - Jan 2001

Head Of Fraud - Fvp

Bank Of America

Charlotte, Nc, Us

Reporting to the risk director, responsible for all European fraud losses for MBNA Corporation. Managing the efforts of 150+ FTE and Fraud loss budget > £20 million. Launched 24 hour real time transaction decisioning.

Jan 1999 - Dec 1999

Head Of Back Office - Fvp

Bank Of America

Charlotte, Nc, Us

Reporting to the customer service director, responsible for call centre operations/handling of billing and payment disputes, section 75, balance transfer processing, customer correspondence, clearing bank migration and banking reconciliation.

Aug 1996 - Dec 1998

Various Operational Management Roles - To Vp

Mbna

Multiple roles to assist with the set up of the card operation including credit underwriting, loan review, billing dispute management and call performance operations.

Jan 1994 - Aug 1996

Management Development Programme

Barclays Bank

London, Gb

Management training programme with ACIB qualification obtained. Progressed to Corporate analyst within head office advances unit.

Jun 1988 - Dec 1993
Team & coworkers

Colleagues at Nationwide Building Society

Other employees you can reach at nationwide.co.uk. View company contacts for 12846 employees →

EH Emily H. Emily H. Colleague at Nationwide Building SocietyCardiff, Wales, United Kingdom View → SS Shenaaz Sobhani Shenaaz Sobhani Colleague at Nationwide Building SocietyMilton Keynes, England, United Kingdom View → SF Sally Flash Sally Flash Colleague at Nationwide Building SocietyGreater Brighton And Hove Area, United Kingdom View → JW Jade Welsh Jade Welsh Colleague at Nationwide Building SocietyCity Of Peterborough, England, United Kingdom View → HT Harveen Toor Harveen Toor Colleague at Nationwide Building SocietySwindon, England, United Kingdom View → GM George Merrifield George Merrifield Colleague at Nationwide Building SocietyUnited Kingdom View → LQ Leoni Quinn Leoni Quinn Colleague at Nationwide Building SocietyBallynahinch, Northern Ireland, United Kingdom View → SE Steven Eatwell Steven Eatwell Colleague at Nationwide Building SocietySwindon, England, United Kingdom View → ES Eraj Sana Eraj Sana Colleague at Nationwide Building SocietyManchester, England, United Kingdom View → EG Ellen Gregory Ellen Gregory Colleague at Nationwide Building SocietyDunfermline, Scotland, United Kingdom View →
1 education record

Richard Honey education

  • Wheatley Park School Oxford
    Wheatley Park School Oxford
FAQ

Frequently asked questions about Richard Honey

Quick answers generated from the profile data available on this page.

What company does Richard Honey work for?

Richard Honey works for Nationwide Building Society.

What is Richard Honey's role at Nationwide Building Society?

Richard Honey is listed as Transformation, Operations and Customer Services Director at Nationwide Building Society.

What is Richard Honey's email address?

AeroLeads has found 1 work email signal at @nationwide.co.uk for Richard Honey at Nationwide Building Society.

What is Richard Honey's phone number?

AeroLeads has found 5 phone signal(s) with area code 207 for Richard Honey at Nationwide Building Society.

Where is Richard Honey based?

Richard Honey is based in Greater Cheshire West and Chester Area, United Kingdom while working with Nationwide Building Society.

What companies has Richard Honey worked for?

Richard Honey has worked for Nationwide Building Society, Wynnstay Hall Management Company Limited, Lloyds Banking Group, Wynnmore Limited, and Bank Of America.

Who are Richard Honey's colleagues at Nationwide Building Society?

Richard Honey's colleagues at Nationwide Building Society include Emily H., Shenaaz Sobhani, Sally Flash, Jade Welsh, and Harveen Toor.

How can I contact Richard Honey?

You can use AeroLeads to view verified contact signals for Richard Honey at Nationwide Building Society, including work email, phone, and LinkedIn data when available.

What schools did Richard Honey attend?

Richard Honey studied at Wheatley Park School Oxford.

What skills is Richard Honey known for?

Richard Honey is listed with skills including Ecommerce, Mobile Solutions, Mobile Commerce, Contact Center Design, Self Service Adoption, Business Transformation, Paperless Adoption, and Usability.

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