Rhon Bryan Hernandez Email & Phone Number

Valenzuela, Ncr, Ph

Manila, National Capital Region, Philippines

Pasig, National Capital Region, Philippines

• Provides both customer service and technical support to players for our mobile game through email/tickets.• Creates weekly/monthly reports on player trends. (Sales/User Login Count Etc.)• QA for upcoming game updates. Made sure that features and game updates are fully functional before release.

Ncr - National Capital Region, Philippines

• Provides both customer service and technical support to consumers for a specific brand/product by phone and email.

• Advocated mobile games through various online channels to establish brand presence to gaming communities.• Part of the team which launched the following mobile games: Disney Crossy Road SEA and Dragon Project Global.• Managed social networking pages from the beginning and maintained the growth of its followers.• Planned and implemented different communication strategies to acquire and retain users through different social media channels.• Resolves top community concerns.• Created and planned content calendars every month in line with the game’s upcoming and current features.• Monitored community trends to collect data for project planning.• Used social media tools for community seeding, brand awareness, user acquisition, and retention of users.• Interacted with customers to collect qualitative data and translate it to quantitative data.• Planned in-game and online activities in line with community trends and data collected from social networking sites and other sources.• Assisted the Product Manager in maximizing revenues through revenue generating community activities.

• Advocated products and services for the company’s brands through various online channels to establish their presence to different communities.• Managed social networking pages for the company’s brands and maintained the growth of its followers.• Planned and implemented different communication strategies to acquire and retain users through different social media channels.• Used social media tools for community seeding, brand awareness, user acquisition, and retention of users.• Created regular reports on customer trends.

•Advocated products through various online channels to establish brand presence to different communities.•Built and managed social networking pages from the beginning and maintained the growth of its followers.•Planned and implemented different communication strategies to acquire and retain users through different social media channels.•Used social media tools for community seeding, brand awareness, user acquisition, and retention of users.•Creates regular reports on customer trends.

•Advocated products through various online channels to establish brand presence to different communities.•Built and managed social networking pages from the beginning and maintained the growth of its followers.•Planned and implemented different communication strategies to acquire and retain users through different social media channels.•Used social media tools for community seeding, brand awareness, user acquisition, and retention of users.•Creates regular reports on customer trends.

•Advocated products through various online channels to establish brand presence to different communities•Built and managed social networking pages from the beginning and maintained the growth of its followers•Planned and implemented different communication strategies to acquire and retain users through different social media channels•Resolves top community concerns including those of VIPs•Monitored community trends to collect data for project planning•Managed a team of community volunteers who acted as moderators and correspondents for the product•Used social media tools for community seeding, brand awareness, user acquisition, and retention of users•Interacted with customers to collect qualitative data and translate it to quantitative data•Planned in-game and offline activities in line with community trends and data collected from social networking sites and other sources•Assisted the Product Manager in maximizing revenues through revenue generating community activities

•Presents updates on products using various social media platforms•Interacted with thousands of users online and offline•Facilitated online and on-ground events•Assisted the Community Manager on project planning•Moderates forums and community channels to collect data and gauge communitytemperature•Creates regular reports on customer trends

Education record

Ab Mass Communications, Advertising

Education record