Located in Downtown, Toronto's Financial District in close proximity to Union Station, popular filming locations. This location required adaptation to meet the demands and location dynamics based on the high volume of customers, tourists, merchandise turn over and leadership requirements. Highlights from the multiple roles include the following: • Act as a floater in departments requiring assistance• Prepare couriers and organized sending and receiving shipments with accompanying documentation• Handle, verify and balance vault contents according to the corporate schedule and process accompanying paperwork. This includes, but is not limited to monetary remittance and orders, lottery, loans, bank orders, discounts, bank deposits, price accuracies, returns, corporate schedule, and cash register totals• Maintenance and updates of franchise location's overall appearance including housekeeping of aisles and cash registers• Execute corporate holiday, promotional and seasonal decorations based on corporate standards• Manage and ensure customer service performance efficiency and excellence for the cashier, merchandising, cosmetics and postal office sectors • Processed stock shipment, create and print labels and guarantee sufficient stock on shelves• Received multiple customer and management awards for exceptional service and job performance

Fast-pace position in the iconic Toronto stadium which hosts performances and sports events. The Concessions Attendant role included handling customer inquiries, food preparation, concession orders, and deliveries. Highlights of this position are: • Ensured workplace cleanliness and safe work procedures • Provided excellent guest services with orders and deliveries• Implemented above standard food handling techniques • Prepared food and beverages at multiple concession stations

Front line work at the Downtown, Toronto movie theatre. The usher and concessions attendant positions provided the learning experience of the film art and customer service. Highlights of these positions were as follows: • Supervised operations for theatre and hallway maintenance, concession stands, deliveries, and storage• Maintained and led maintenance duties of theatres and main hallways• Ensured health and safety of theatre as Health and Safety representative• Organized theatre promotions and social events