Richard Hope

Richard Hope Email and Phone Number

Business Transition Analyst at AGL Energy @ AGL Energy
australia
Richard Hope's Location
Melbourne, Victoria, Australia, Australia
Richard Hope's Contact Details

Richard Hope personal email

About Richard Hope

Richard Hope is a Business Transition Analyst at AGL Energy at AGL Energy. He possess expertise in call centers, workforce management, stakeholder management, contact centers, resource management and 22 more skills.

Richard Hope's Current Company Details
AGL Energy

Agl Energy

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Business Transition Analyst at AGL Energy
australia
Website:
agl.com.au
Employees:
3751
Richard Hope Work Experience Details
  • Agl Energy
    Business Transition Analyst
    Agl Energy Jan 2019 - Present
    Melbourne, Australia
    To review and map all of the Customer Solutions payroll and time & attendance processes and operating models to ensure an effective transition from our incumbent processes (Avaya & Connect) to a new payroll vendor, ADP eTIME.This includes: Managing business readiness activities by anticipating, assessing and mitigating risks and issues by developing and executing a comprehensive and practical transition plans.Document and communicate with the change management, Payroll, Customer Solutions, People and Culture Teams and other current touch points to understand current processes, accountabilities and challenges.Participate in User Acceptance Testing, Business Simulation and Dress Rehearsal for new time & attendance processes
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Richard Hope Skills

Call Centers Workforce Management Stakeholder Management Contact Centers Resource Management Avaya Change Management Customer Experience Performance Management Business Process Improvement Microsoft Excel Sql Vba Workforce Planning Project Delivery Process Improvement Performance Reporting Capacity Planning Analysis Data Analysis Forecasting Business Analysis Service Delivery Operations Management Vendor Management Call Center Project Planning

Frequently Asked Questions about Richard Hope

What company does Richard Hope work for?

Richard Hope works for Agl Energy

What is Richard Hope's role at the current company?

Richard Hope's current role is Business Transition Analyst at AGL Energy.

What is Richard Hope's email address?

Richard Hope's email address is ri****@****ail.com

What are some of Richard Hope's interests?

Richard Hope has interest in Science And Technology, Education, Environment.

What skills is Richard Hope known for?

Richard Hope has skills like Call Centers, Workforce Management, Stakeholder Management, Contact Centers, Resource Management, Avaya, Change Management, Customer Experience, Performance Management, Business Process Improvement, Microsoft Excel, Sql.

Who are Richard Hope's colleagues?

Richard Hope's colleagues are The U2 Show, Steve Clarke, Matthew Laine, John Colquhoun, Andrew Austin, Diana Mcdonnell, Mathew Miller.

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