I was accountable for the day to day operational standards and delivery of the corporate activity plan, KRAs and continuous improvement across all service areas.Within this role, I managed in excess of 100 colleagues as well as acting duty manager on late night and weekend working in the absence of the deputy or store manager. I believe in high levels of colleague engagement, communication and support to help drive teamwork and deliver results.The ability to think strategically between long and short term priorities along with great organisational skills are required which helps to then spot and act on business opportunities.I thrive on ensuring customer satisfaction at all times and coach my team to ensure availability is maintained daily.I was proud to be chosen to represent the North East at the annual shareholders meeting in Arkansas 2013 and also chosen for the Women in Leadership program, striving to improve performance continuously.