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HBR Technologies is a Managed IT Service Provider located in Carrollton, TX. We provide technology services to companies located in Carrollton, Addison, Farmers Branch, Plano, Frisco, Lewisville, Richardson, and other cities in the Dallas area. We were established in 1984 and are still under the original company management. We provide computer support, network services, information technology security and technology consulting services to small and medium sized businesses and schools. The proactive managed IT services provided to our clients allow them to focus on running their business not on their computers.

Manager, Service Delivery – supporting Marathon OilLeader of team supporting over 30,000 employees at Marathon Oil Corporation, generating in excess of $122M in annual revenue. Supported 1,200 servers globally using ITIL and IT Service Management best practices. Services delivered include infrastructure support, server virtualization and consolidation, capacity planning and reporting, audit compliance and reporting, project delivery, and data center management.

Managed leveraged technical teams supporting multiple distributed customers for EDS. Including but not limited to Bimbo Bakeries, Franklin Covey, National Steel, Safety-Kleen, Phoenix Life, York International, FMC, Investors Bank and Trust, Huntsman Oil, Kellwood, Texas Instruments, Nextel, Fujitsu Network Communications, Enron, Foamex, NHIC. Main focus was in support of Microsoft operating systems while a segment of the team has focused on UNIX. Additional services delivered included managed messaging support for Microsoft Exchange and Lotus Notes.

- Managed support team at the Richardson, TX headquarters of Fujitsu Network Communications. Services delivered included Windows and UNIX server support, Microsoft Exchange messaging support, desktop support, and printer support.- Responsible for staffing and scheduling of helpdesk, desktop and server support personnel.- Responsible for planning, directing and coordinating organizational/tactical activities of individuals responsible for conceptualizing, designing, constructing, testing and implementing business and technical information technology solutions.- Had overall responsibility for people, customer and day-to-day project management activities of the team.- Coaches and counsels team members to turn customer and organizational objectives and critical success factors into actionable business, organization and technology strategies.- Responsible to ensures the design and development of integrated business/engineering systems and products to support the achievement of the customer's and EDS' business goals.- Identifies and assembles the appropriate blend of talent and additional resources to meet customer needs and requirements.- Formulates contingency plans to address schedule revisions, manpower adjustments, fund allocations and work requirements.- Participates in EDS and customer business planning process.- Seeks out additional business opportunities.

Systems Administrator, Team Lead, supporting Fujitsu Network Communications- Responsible for leading, staffing and scheduling of helpdesk and desktop support personnel supporting Fujitsu Network Communications.- Worked under general direction to test, implement, and optimize user workstations that enable and support business operations. - Responsible to investigates, analyzes, and recommends solutions to performance problems to enhance functionality, reliability, and/or usability. - Ensured workstation data integrity by evaluating, implementing and managing appropriate software/hardware solutions. - Analyzed system service irregularities and disruptions and identifies improvement recommendations. - Acted as a liaison between the customer, suppliers, and other technical groups to resolve complex network and hardware problems. - Advised management and/or the client on security-related issues. - Participated on project teams in the implementation of new/upgraded designs. - Implemented migration strategies. - Implemented operational support standards and procedures relating to change management, performance management, and security. - Analyzed and recommended changes and improvements to existing standards. - Kept abreast of emerging operational support technologies and industry trends. - Assisted in the evaluation, testing and recommendation of hardware, software, and workstation configurations based on customer need.- Assisted in preparing team performance appraisals

Provided desktop support to Fujitsu Network Communications (FNC). Immediately joined a task force of 4 focused on issues within the manufacturing division of FNC. Due to previous lack of focus and organization many work request had been ignored. Work queue had grown to over 350 tickets. Within 3 weeks queue had been reduced to a reasonable level leading to higher customer satisfaction. Soon thereafter was made primary desktop support provided for other critical FNC areas including legal, accounting and sales.