Naast mijn huidige baan ben ik samen met mijn schoonvader en schoonzus, op 1 juli een bijzonder en integer project gestart. Met Vergeetmij-niet.nl bieden we nabestaanden de mogelijkheid om hun overleden dierbaren te eren en de herinnering aan hen levend te houden. Mijn taak is om de biografie fraai vorm te geven op een webpagina en deze online te zetten. Deze wordt gekoppeld aan een QR-code welke bij of op een grafsteen, urn monument of gedenkplaats kan worden gemonteerd.

Qubics is al sinds 2003 actief in de verkoop, implementatie en onderhoud van CRM software. Qubics is de specialist als het gaat om CRM software en werkt onder andere met GoldMine CRM, E-DEAL CRM (2015), ons eigen product Scibu CRM (2013) en email marketing oplossing MailPlus (2012).

Beschikbaar voor een uitdaging in de support als teamlead/coördinator/beheer, functioneel beheer, applicatiebeheer of iets wat daar in het verlengde ligt.Momenteel bezig met zelfstudie:Prince2 "Snel hoger in Google"​"Gebruik van Social Media"

1st and 2nd line software support. Analyze complex problems and reporting / control to / from 3rd line (development). Doing all service activities and use consultants as necessary for paid assignments. Running remote-paid jobs. Monitor the progress of escalations and customers inform about it. Periodic contact with clients and listen to wishes and needs of the customers and tune this with consultancy. Translate customer wishes into for development understandable concept, including business development sessions. Accountmanagement.

A selection of tasks:- 1st line support of all of the issued software, user questions till first analysis failures, including first contact point for customers who want to place a service order.-2nd Line control. (consultancy) Implementation of these (paid) service orders from existing customers.-o.a. 3rd line management might be revealed in case of analysis flaws (bugs) in the software to come up behalf of ad hoc adjustments (hotfixes).

Norman Data Defense Systems. Maker of antivirus and antispyware including solutions for both home and professional networking environments. 1st and 2nd level support and escalations of the home user package. In addition, Corporate support for various anti-virus, anti-spyware and AntiSpam packages for SMEs and large companies. This means a remote connection to the customer. Cleanse infected workstations / servers. Answering email with questions from colleagues, home users and businesses. Advising on equipment and installations. Provide advice after analyzing which products qualify for this customer.

1st and 2nd level assistance and remote support and scheduling and 3rd line. communication with customer.Specialization: Easy Archive Entreprise.i, capturing and web application. (Easy is a suite for processing, storing and archiving documents. Possibly through a workflow around, think eg invoices).Devising workarounds / solutions otherwise escalate to 3rd line (specialists) with findings.• Provide Remote support via the Internet through WebEx. (In practice, the actual management of a partially down.)Planning and coordination with 3rd line specialist on customer site.• Also maintain customer contact, progress monitoring and planning.• Making (visit) reports after billable work.Beside:• Reporting to management. (I made reports in Excel.)• Liaising with service management and escalation management.• Contact the Sales Department with opportunities. (Leads).• Contacts with the delivery organization for transferring projects to the service department. (Checking for instance: Transfer documents, system documentation and licensing / service contracts.) These particular items actually belonged to the team lead function, but they were delegated to me.

I have been aired on various projects. These are mentioned below.

successfully completed masterclass

Manufacturing output documents using a combination of XML and Velocity script from a Functional Design (FD)• Documents review and check FD for errors• Code review and monitor each other's programming code• Occasionally build a new entry or edit existing code according FD (xml)• Unit Testing XML documents and checking in accordance with FD• Check during construction for accuracy and grammatical mistakes• System Testing• Errors discovered in FD must passed to an analyst and the adjustment must be modified by me.• Solving test findings. These come from an AT test team to complete the documents cases. After analyzing and finding errors it must be fixed consultation an analyst and adapted in the FD.

The Work Order Manger and gatekeeper support and facilitate project managers in the exercise of their duties• Splitting of work orders for different skill groupsWorkOrders related to a project to select and capture like in a project management tool and to communicate relevant project manager. Accompany Escalations.• The validation of the application• Check the alignment with stakeholders and communication services to affected Service Manager for agreement• WO record in service management• Application for care hours codes for IBM employees• When work has been completed WO log off the client and: closing the service management tool• Manufacturing Weekly MWO reporting and deliver to management.• Monitor the progress of projects and providing feedback• Answer questions from customers, project managers, service managers and executives about the work orders, the process and the passage.

1st and 2nd line support support, recording, resolving and reporting disruptions in the Mainframe test and development environments. Single point of contact.• Telephone support of developers, testers and end-users working in Unix mainframe and distributed systems.• Capture (identification and classification) of reported incidents in the incident registration system• Implementation of MVS commands, such as user / job cancel• Mediating role between end users, knowledge teams• Fulfilling a coordinating task performance and system monitoring on the test environment. Analyze, identify trends.• To design, build and maintain the management reports (Excel). Provide weekly reports to management and, if desired, custom• Document in accordance with the ISO9002 standards. And the monitoring of the validity thereof by holding on a regular basis with supporting reviews knowledge teams and Service Delivery Teams (SDT)