Renata Carvalho Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

• Plan, execute, and evaluate Scrum sessions by defining the objectives and scopes of refinement, planning, sprints, daily meetings, reviews, and retrospectives;
• Implement comprehensive project management structure, including documentation and timelines, to enhance efficiency across the company;
• Conduct immersive stakeholder sessions to identify key pain points and areas for improvement;
• Introduce basic project structuring in JIRA, leading to improved tracking and accountability;
• Resolved backlog tickets and streamlined meeting efficiency to drive productivity gains;
• Facilitate monthly C-level meetings to share comprehensive reports and discuss key results, fostering alignment and strategic decision-making.

São Paulo, Brasil

• Transitioned project management methodology from waterfall to Agile, improving adaptability and responsiveness to changing requirements;
• Leveraged unused platform, Linear, by migrating all projects onto it, enhancing project tracking and collaboration;
• Introduced Power BI for streamlined presentation creation, significantly reducing setup time and improving C-level communication efficiency;
• Developed a comprehensive playbook outlining required project documentation according to company compliance standards, reducing cross-communication and enhancing project efficiency.

São Paulo, Brasil

• Schedule, resources, and time management for implementation services;
• Management of medium and large projects;
• Management of squads and sprints, including technical refinements, planning, daily stand-ups, reviews, sprint retrospectives and tasks;
• Establishment of functional requirements of project developments;
• Stakeholder meetings to ensure requests are met;
• Change management process for Customer Delivery area.

São Paulo, Brasil

• Management of small and medium-sized projects;
• Onboarding of new clients to design tailored solutions;
• CRM Setup;
• Training to new clients on how to use the platform;
• Report on active project deliverables and metrics;
• Quality assurance for managed projects.

São Paulo, Brasil

• Provide first-contact support and offer solutions to customer technical issues;
• Assist customers throughout the process of resolving inquiries;
• Offered premium change management process for client admins;
• Escalate and report complex issues to Product teams.

São Paulo

Consulting and training services to enable clients on InEvent solutions, whilst managing knowledge base content both in English and Portuguese.

São Paulo E Região, Brasil

Customer support to Spotify users with a focus on account security management, technical issues, and fraud prevention. Also, conduct weekly video conferences with Spotify CS headquarters in Cambridge to report on KPIs.