Ron Harris Email & Phone Number

Glen Carbon, Il, Us

United States

Provides implementation, technical assistance and training to customers. Provides client support and technical issue resolution vie E-Mail, phone, and other electronic media. Provides training to client(s) in the use of Systems and any supplemental/supporting applications.

Edwardsville, Il

Manages/maintains/directs information systems workflow for a company of 30+ employees. Manages server in a mutli-platform environment. Updates/upgrades and maintains backup(s) of servers and services. Manages phone/voicemail and building security systems, and enforces IT policy set by corporate office. Manages the company's online products including the newspaper website (theintelligencer.com), TMC website (edwedge.com), and all online projects. Supervises two support employees. Assists in maintaining company OSHA, SOX, and PCI compliance.• 2003 Hearst Eagle Award winner• Major upgrade/replacement of Production systems & hardware and software -2004• Replaced Windows server hardware and software -2007• Upgraded Network (cabling) Infrastructure -2008• Provided Adobe InDesign CS2 training switching production from QuarkXPress -2009• Facilitated installation of new Phone system -2013Skills Used:Windows and Mac OS server Manangement, Windows and Mac OS desktop Support and Troubleshooting, Newspaper Pre-press Production Setup and Management, Adobe Creative Suite CS2-CS6, QuarkXPress 3-7, Budgeting, Web Content Management, Social Media, Google Analytics, and Project Management. Managed multiple priorities. Communicated advanced technical issues with those of varied technical knowledge.

Edwardsville, Il

Provided support to end users in a Mac specific environment. Identified, researched, and resolved technical problems. Monitored, tested, and troubleshot hardware and software pertaining to AppleShare IP LAN Server. Directed, established, planned, and implemented the policies and procedures to support the organization's IT needs related to newspaper production.

Belleville, Il

Supported laboratory information systems database by performing preventative maintenance, troubleshooting, and maintaining peripheral devices (e.g., printers, scanners, PC's, and dumb terminals). Prepared and/or delivered all in/out patient cumulative and discharge reports, resulted tests, and/or logs concerning the hospital laboratory. Provided end user support for nursing staff and laboratory personnel.

Assisted manager with interviews, inventory, and scheduling. Maintained equipment. Trained student workers, resolved customer service issues, maintained cash register, and opened and closed bank deposits.

Web/Multimedia Management And Webmaster

ADOBE FLASH, DREAMWEAVER, CSS, WEBSITE DESIGN & PUBLISHING CERTIFICATIONS

Information Technology

Music Theory, Management Information Systems

Activities and Societies: Senior Olympics 1989-1995, Very Special Arts Festival 1990-1993, Association of College Unions-IL Tournament.