Richard Stewart Email and Phone Number
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Richard Stewart is a President/Owner at Washington Machine Works at Washington Machine Works. He possess expertise in medical devices, management, manufacturing, cross functional team leadership, salesforce.com and 15 more skills. Colleagues describe him as "I worked with Rich when I was Sr. Program/Product Manager at SNUPI. Rich is incredibly good at pulling all of the critical details into a comprehensive plan and executing. He set up our operational logistics strategy and executed it perfectly. I recommend Rich to anyone looking to set up a shipping department and manage their inventory." and "Richard is an excellent colleague to work with. He genuinely cares about the business and tries to improve his "game" while encouraging others to do the same. He constantly seeks to learn new things and will challenge "conventional" thinking. At the same time though, he's willing to listen to other ideas and adapt. He's thorough in his job and appreciates others who are as well. He manages his team well with a good balance between strong direction and a… Show more"
Washington Machine Works
View- Website:
- washingtonmachineworks.com
- Employees:
- 4
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President/OwnerWashington Machine Works Sep 2015 - PresentGreater Seattle AreaWashington Machine Works is a full-service machine shop specializing in large parts and hard-to-work materials in one-offs or small batches. We have an outstanding reputation for quality work and great customer service. We are a one-stop shop for small, one-off fabrications and work with many outside vendors for welding, metal-forming, gear cutting, splining, heat-treatment and coatings. We can turn up to 16-feet, have a 10-ton crane capacity, and can mill over 12-feet. We work all kinds of steel and hardened steel, stainless steel, manganese, Inconel, plastics and many other materials. We can make or repair most machinery parts and the team provides millwright services, preventive maintenance services and on-site equipment repair.
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Vice President Of OperationsPrecision Image Analysis Feb 2015 - Sep 2015Kirkland, Wa -
Director Of OperationsSnupi Technologies, Inc. Mar 2014 - Apr 2015Greater Seattle Area• Created the fulfillment process for four sales channels: Magento web store, Amazon.com vendor, HomeDepot.com and StackSocial.com• Created the Sales & Operations process to match the supply and demand of product.• Sourced and implemented a world-class third-party logistics organization to provide inbound shipping services, product storage, component sourcing, product kitting, order fulfillment and return logistics services.• Set up and operated the temporary, in-house warehousing and shipping operations while onboarding the 3PL.• Sourced and set up a third-party logistics vendor to provide 20% lower UPS shipping rates for in-house shipping than could be achieved alone.• Acted as the interim Agile Scrum Master for the software and firmware development teams keeping the Jira tasks up to date and organized.
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Vice President Of OperationsJenu Biosciences, Inc. Feb 2012 - Feb 2014Seattle, WaJeNu Biosciences was a startup, technology-driven skincare company that offered advanced and highly effective skincare solutions that meet the needs of consumers in the multi-billion dollar cosmetic industry.• Created the Logistics Supply Chain from factory shipment to customer delivery. • Created the Sales & Operations Planning process to match the supply and demand of product (very challenging in a startup, I might add)• Sourced, integrated and managed the third-party logistics provider who stored and shipping product in the U.S.• Sourced, setup and trained a Call Center attached to the 3PL that provided customer service. Managed the team remotely providing updated training as necessary and monitored quality.• Onboarded with the following retailers: Nordstrom.com, NeimanMarcus.com, Gilt.com, HSN and HSN.com, more…• Developed, using outside resources, software integrations between order management systems and the warehouse management system at the 3PL• Worked closely with the engineering teams for the final sprint to product release: managed contract technicians performing ultrasound characterization testing, collated and analyzed data to characterize and set safety limits for ultrasound radiation and surface temperatures.• Managed the regulatory and compliance activities: submitted the non-medical ultrasound radiation reports to the FDA, performed testing and submitted reports for UL60950-1 and FCC emmissions testing.• Researched and implemented numerous small product and process improvements to reduce cost or improve customer satisfaction.• Developed a comprehensive forecast document to model a Direct Response Television marketing campaign. The model included all revenue, cost of goods sold and expenses with the ability to change assumptions on the fly to make business decisions.• Negotiated the purchase of the company web domain name.
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Vice President Of Global ServicesCarrot Medical, Llc Jun 2010 - Feb 2012Bothell, WaManaged the worldwide rollout of installation and support processes at the pioneer of large display technology in the interventional surgery suite.• Managed the field installation team ensuring on time installations and high customer satisfaction. We rated 63% Net Promoter Score on our 2011 annual customer satisfaction survey.• Worked closely with our contract manufacturer and other suppliers to ensure on time delivery of customer orders and ensure spare parts are managed for a very high service level.• Implemented enterprise collaboration tools such as a hosted Exchange server, a full in-house Mac OS X based file server and network infrastructure, enterprise tools such as Salesforce.com CRM, Confluence wiki and JIRA engineering tools.• Managed the rollout and release of three major updates to products including all implementation and verification activities. -
Director, Global Services & ManufacturingConfirma, Inc. Feb 2007 - Jun 2010Managed the world-wide customer support and manufacturing activities of this high-end medical software developer.• Created an approach to phone support that balanced a metrics-driven approach to support with a high-touch, flexible service model.• Managed two technical support teams with a total of 14 people, one in Bellevue and one in Berlin. The team improved to a consistent 65% to 75% Net Promoter Score on service interactions.• Implemented Salesforce.com Service & Support (cloud based CRM solution) for 25 customer facing support team members. Done in four months from idea to completion including data migration from the existing system.• Collaborated with the software development team to design and release new software to ensure a good service & support transition. In 2009 and 2010, released one major and four minor software updates and coordinated their installation to the installed base. I wrote the customer release notes and drafted installation instructions and system requirements.• Within a year, performed a complete turnaround from an understaffed team with few procedures and little management to a fully functioning support team with workload and customer-feedback metrics in place to ensure a 360-degree view of performance. • Grew the team from seven to 14 in the course of eight months working through consultants, direct hires and temporary agencies. Hired international employees through a EU-based consultant.• Within a year increased the Same Day Closure Rate of Cases from sub-40% to over 60%, reduced the Abandoned Call rate from over 10% to fewer than 4%. • Implemented a full customer survey system on service interactions. Once surveys were in place, achieved a 95% customer satisfaction rate from post call surveys. -
Technical Support Rep And Service Operations SupervisorSonosite May 2003 - Jan 2007* Started as a phone-based technical support representative supporting end-users of the SonoSite hand-carried ultrasound equipment. Performed board-level repair of returns in this role.* Grew to provide dedicated support to international distributors that included replenishment of repair parts. Dealt with international shipping. Traveled to train technicians in Singapore and Australia.* Moved to a role leading the dedicated customer repair team. Then promoted to Supervise nine-person team providing test and repair services to customers and the production line.* Implemented lean methods into the return and repair functions.* Described as “…the most responsive OEM service engineer that we have dealt with in a long while” by employees of one dealer in the U.S. -
Investment RepresentativeEdward Jones 1999 - 2002Greater Seattle Area And Spokane, WaEarned Series 7 and Series 64 licenses to become an Investment Representative providing financial advice and investment sales to individuals. -
Lead Service TechnicianSeamed Corporation Oct 1997 - Sep 1999Seattle, Wa• Supervised 15 people in a medical device repair depot providing component-level repair services for advanced medical devices.• Led the team of eight that implemented a new service contract valued at $1 million per year.• Created a cell structure in the department to better organize workflow and enhance the cooperation amongst technicians.• Extracted data from a mainframe database and created spreadsheets to analyze the data for improved turn-around time in a repair depot. -
Reactor OperatorUs Navy Jul 1991 - Jul 1997* Studied as a Reactor Operator at the Naval Nuclear Power School* Served on the USS Alaska (SSBN 732) from 1993 to 1997* Promoted ahead of peers to First Class Petty Officer by the time enlistment ended* Served as the Engineering Department Drill Coordinator in 1996 garnering above average grades on annual departmental exam (ORSE) -
Business ManagerCharlatan Publications Inc. 1989 - 1991Business manager responsible for advertising sales management, payroll and financial accounting management and supplier relationships.* Increased revenue by 30% year over year two years in a row.
Richard Stewart Skills
Richard Stewart Education Details
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Naval Nuclear Power SchoolNuclear Power, Electronics -
Economics -
St. Anthony'S
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Vancouver CollegeHigh School
Frequently Asked Questions about Richard Stewart
What company does Richard Stewart work for?
Richard Stewart works for Washington Machine Works
What is Richard Stewart's role at the current company?
Richard Stewart's current role is President/Owner at Washington Machine Works.
What is Richard Stewart's email address?
Richard Stewart's email address is rh****@****mac.com
What is Richard Stewart's direct phone number?
Richard Stewart's direct phone number is +120626*****
What schools did Richard Stewart attend?
Richard Stewart attended Naval Nuclear Power School, Carleton University, St. Anthony's, Vancouver College, Nuclear Power School - Naval Nuclear Power Training Command (Nnptc).
What are some of Richard Stewart's interests?
Richard Stewart has interest in Social Services, Children, Economic Empowerment, Environment, Animal Welfare.
What skills is Richard Stewart known for?
Richard Stewart has skills like Medical Devices, Management, Manufacturing, Cross Functional Team Leadership, Salesforce.com, Quality Assurance, Process Improvement, Training, Start Ups, Team Management, Team Building, Software Documentation.
Who are Richard Stewart's colleagues?
Richard Stewart's colleagues are Dave Fagan, Sean Stanley.
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