Rhuta Marathe Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

• Oversaw and managed an annual portfolio of enterprise and mid-sized business (MSB) customers valued at 3.5 million Australian Dollars.
• Spearheaded customer relationship management initiatives, ensuring unparalleled customer satisfaction and cultivating enduring partnerships.
• Proactively managed incident communication, fostering collaboration among internal staff and facilitating effective communication with customers.
• Led service improvement endeavors by meticulously analyzing customer feedback, identifying areas for enhancement, and implementing strategic process optimizations.
• Led biannual meetings with customers to formulate strategies aligned with their vision and in accordance with the capabilities of the business.
• Conducted routine customer account meetings to comprehensively review performance, address concerns, and identify areas for improvement, applying retention strategies to fortify long-term relationships.

Australia

• Developed highly effective Client Engagement strategies for establishing measurable positive outcomes for high value clients.
• Drove continuous improvement in Customer Experience by evaluating Client feedback and creating improvement strategies for the Service Management Team.
• Reviewed customer journeys, identified gaps and presented trends within client lifecycles to senior leadership.
• Improved customer satisfaction scores by organizing workshops to enable internal teams upholding highest standards for customer engagement.
• Managed all aspects of client escalation such as coordinating, investigation, timely and effective communication to customer, and identifying Continuous Service Improvement action items to recommend to management.
• Worked closely with management teams to plan, develop, coordinate and execute Customer Experience strategies aligned to Organization's Core Value System.

Mumbai Area, India

• Developed and curated content for customer-facing blogs, ensuring high-quality and engaging material that aligns with brand messaging.
• Collaborated seamlessly with internal Operations and Design Teams, contributing to merchandising initiatives and enhancing brand awareness efforts.
• Executed and managed social media campaigns, leveraging data analysis to assess engagement levels and refine strategies for optimal reach and impact.
• Spearheaded the identification and establishment of partnerships with universities to create and manage student coding chapters, fostering educational and collaborative initiatives.
• Assisted in the meticulous organization of events and competitions aimed at actively engaging customers, enhancing brand presence, and fostering a sense of community.
• Covered national student coding competitions through insightful blog posts and effectively utilized Twitter to provide real-time updates and engagement with the audience.

Master'S Degree, Business

Activities and Societies: Monash Postgraduate Association

Bachelor Of Engineering (Be), Electrical And Electronics Engineering

Activities and Societies: Editor - English Club