Melissa Rhymes Email & Phone Number

Maple Valley, Wa

• Configure, implement, and support district-wide student information system (Skyward).• Validate, error-check, and report district enrollment data to WA state Office of Superintendant of Public Education for district funding to the Office of the Superintendent of Public Instruction (OSPI) via the Comprehensive Education Data and Research System (CEDARS) and the Educational Data System (EDS).• Student data mining and analysis for district stakeholders.• Successful recommendation and implementation of online enrollment, including training staff and creating the training documentation for the public.• Ensure proactive communication, coordination, and collaboration with schools to prioritize tasks, timelines, and deadlines.• Monitors and communicates SIS availability, system improvements, and provides user permissions.• Assess inefficiencies and/or gaps in policies and procedures, formulate recommendations, and reach consensus with various departments and teams to create procedures and/or improvements.

Maple Valley, Wa

• Create and maintain Skype and Exchange accounts and distribution groups using O365 administration console, Active Directory, and PowerShell.• Act as escalation point for Help Desk tickets, respond and resolve• Fulfill requests for application support and administration (enabling managed changes to email, messaging, and other collaboration applications • Provide proactive information and reports on usage, licensing, system errors, notifications, and ticket activity and escalate as necessary.• Vendor service quotes and order management and manage district cell phone program.• Manage telephone number inventory, installation, and configuration of Polycom VoIP phones.• Manage internet, SIP trunk & E911 provider services and troubleshooting & repair of intercom systems.• Asset tracking and ITSM Ticketing system administration (BMC Software Track-It) & asset management, including recycling and surplus processing.• Train end users on Skype/Exchange usage, VoIP and mobile phones.

Remote

• Migrated internal offices to Office365 & Skype for Business along with administration, configuration of users, recording and configuration of voicemail and auto-attendants.• Upgrading Windows operating systems including training of internal team and our consultants.• Processed employee background investigations (via TrueScreen, First Advantage, Accurate Background, A-Check America, ABI, InfoSterling Systems) E-Verify, and drug testing in accordance with vendor requirements along with client vendor systems tracking systems (Beeline, Fieldglass), • Managed website change/update orders, Applicant Tracking Software (ATS) administration, and vendor management.• Coordinated consultant travel arrangements, expense reimbursement training, and reconciliation.• Managed Microsoft, Amazon, Expedia, ADP, Starbucks & VMWare contractor on/off-boarding.• IT asset purchasing, machine imaging and configuration, inventory management, remote technical support, VPN & Direct Access configuration & troubleshooting, domain, and remote access configuration (incl. group policy updates), laptop repair, network configuration and troubleshooting.

Issaquah, Wa

- Recruited to help establish and maintain Western Wireless’s Network Operations Center to provide full network monitoring, reporting and field support with switches in 18 remote locations, spanning multiple technologies.- Helped ensure the health of the network using remote diagnostics and surveillance techniques through network element management tools in a 24x7 environment.- Took corrective on network alarms and created trouble tickets. Troubleshot and restored DSO, T-1 and DS3 network components, maintained, operated and restored analog and digital switching platforms, HLR’s, STP’s, STC’s , voice mail, fraud, SMS and other related equipment.

Bellevue, Washington, United States