Rhys Barton Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Assisting to manage the billing function across all campuses on a weekly basis- Managing the collection of fees and chasing outstanding debtors on overdue fees- Supporting, training and mentoring the growth of Accounts Receivable team members- Overseeing the monthly performance of the Billing team, and ensuring that effective and efficient procedures and practices are in place- Providing leadership and coaching to aid the development of an effective and proactive Accounts Receivable team function and thereby ensuring all customers receive excellent service- Participating in the planning and onboarding of new business acquisitions- Monitoring and collecting of aged debt within agreed timeframes

Sydney, New South Wales, Australia

- Leading a team of collections officers primarily focused on telephone follow-up of outstanding commercial accounts- Following up on any outstanding unresolved unpaid invoices issued to largest corporate and commercial clients- Liaising with internal accounts (AR and AP) teams where unresolved unpaid invoices require clarification or additional information for clients- Liaising with internal field-based teams to follow up with corporate and commercial clients where required- Over a 15 month period, I have decreased 90-day arrears by 36.25% and also decreased 120-day arrears by 68.4%

Sydney, Australia

responsible for managing customer objections and recoveries across 3 large private carparking clients located in Queensland and South Australia, and 1 state government carparking client in Victoria.

Sydney, New South Wales, Australia

- Planned and completed technical review and challenger risk/reward strategies to implement and monitor performance within Collections Management, Retail Banking Services- Obtained agreement on Retail Banking Services credit risk appetite for Collections Management with appropriate stakeholders- Analyzed and drove evolution of portfolio and credit risk metrics tailored to Collections Management - Championed initiatives supporting sustainability of earnings of strategies deployed in Collections Management - Developed, completed and socialized ‘deep dive’ research of emerging credit risks within bank product portfolios - Completed Line 2 Credit Risk assurance reviews of strategic and tactical management of appointed third party debt collection agencies to ensure minimized risk in collections exceeding $1 billion AUD across unsecured portfolios- Deployed Line 1 Supplier Conduct Risk Audit process across collection agencies, debt purchasers, field call agencies, legal service providers and property presenters to ensure compliance, conduct and operational risks resided within desired risk appetite for the retail banking division

Sydney, Australia

A solutions specialist focused on identifying collections and recovery initiatives tailored to the needs of my clients, I delivered debt management solutions to clients that ultimately benefited their corporate objectives by way of implemented third party solutions that improved collections performances and reduced bad debts and credit losses.

Sydney, Australia

Responsible for overall collections performance achieved by billing service provider, internal collections team and external debt collection agency panel. Also directly responsible for agent relationships,collections reporting and process improvement strategies, and in supporting the Head of Financial Transactions to implement new initiatives and future business opportunities.Key Responsibilities included: • Set overall monthly Internal Collections Team KPl’s that comprised cash targets and % arrears collected.• Approved and allocated accounts for external recovery proceedings to Debt Collection Agency panel.• Approved and oversaw monthly processing of accounts for write off, and signed off collections cost and collection agency invoices for payment. • Reviewed, evaluated and continuously modified new collection strategies given dynamic shifts in the student population. • Ensured timely completion of month end processes.• Compiled monthly reporting on overall collections performance including: o KPI reports for the Internal Collections Team o Offshore Billing/Early Stage Collections Provider (Debit Success) o Debt Collection Agency Panel o Write Offs and circular reporting as per Bad Debt Budget• Analysed collection team and agent's performance.• Worked closely with the Team Performance Manager to implement new collection processes.• Proactively contributed to initiatives which improved student experience and operational efficiencies.• Identified areas of potential risk, ensuring both Head of Financial Transactions and other Operations managers were kept informed accordingly.

Sydney, Australia

- Managed a high-volume team of 8 FTE enhancing both student experience and retention while ensuring monthly collection targets were achieved. - Approved all Financial Hardship and Medical Case cancellation recommendations proposed by Internal Collections and other internal customer service areas- Distributed debt referrals to Debt Collection Agencies and held performance discussions to ensure compliant and ethical collections practices were in place.

Sydney Area, Australia

Undertook product research and strategies targeting new market segments for solicitation and acquisition. Wrote and compiled tender response submissions for new business opportunities, and developed S.W.O.T. analysis to enhance new business development strategy that generated leads and new business acquisitions.

Fortitude Valley, Brisbane, Queensland

Managed product development to define product objectives, develop work plans and deliver overall product objectives. Used PRINCE2 project management methodologies to detail, define and quantify product objectives and evolving product needs, which included analysis to support customer tailored recommendations.

- Analysed collections results to recommend strategy and process improvements across mobile handset and mobile broadband portfolios - As Project Business Analyst designed, developed and launched the high-unbilled spend management system for Vodafone branded customers. - Managed debt collection agency performance to achieve recovery targets and solely managed sale of bad debts on a monthly basis. - Worked with collections call centre managers in Mumbai, India to ensure collections processes operated efficiently.

- Delivered strategic analysis and initiatives to achieve target delinquency arrears indices, write-offs and collective bad debt provisions - Monitored productivity and performance of offshore vendor with respect to arrears management of early delinquency levels across both unsecured and secured portfolios- Worked closely with various internal customers and stakeholders to ensure successful deployment of TRIAD customer risk-profile based scorecards within Credit Card and Collections systems- Ensured successful deployment of BASE Global credit card system within National Collections Centre. Identified issues and potential impacts as project champion and worked with Project Leaders to ensure prompt identification and timely resolution - Managed arrears of consumer credit facilities belonging to relationship-managed commercial customers in an irregular status as per BASEL commercial default reporting - Managed debt sale to external agencies and monitored recovery results- Departmental subject matter expert across various projects and initiatives that enhanced risk profile and strategic management of arrears by National Collections

Parramatta, New South Wales, Australia

- Oversaw collections performance and provided systems support on collections for unsecured Credit Card and Personal Loan portfolios- Improved delinquency and reduce Net Bad Debt expense through maximising strategic product collection activity by:* Optimal analysis and commentary to Collections Management through implementation, monitoring and reporting on collection and consumer risk initiatives* Provided delinquency and data commentary as required* Implemented and reported on champion-challenger collection strategies.* Partnered with business units/stakeholders to optimize the risk/reward trade-off of consumer product lines

Sydney, New South Wales, Australia

- Analysed and interpreted MIS which drove improvements to application of collections strategy- Supported the development of collection and recovery scorecards- Identified and implement new account entry criteria for delinquent accounts based on analytical data- Recommended, developed and implemented champion/challenger strategies within collections processes; this resulted in optimized cure rates and flow rates - Project Champion delivering the implementation of Multi-Product Collections and Hardship Assistance Program strategies

Singapore

Banking/Finance

Higher School Certificate