Chief Operating Officer
Passionate Senior Director and board member with overall responsibility for Customer Service Delivery, People, Risk Management and Compliance (FCA, ISO 27001) across this Fintech business.Own and lead the development of the customer experience strategy and deliver continual improvement by placing the customer at the heart of our business. Drive exceptional, consistent customer service excellence whilst monitoring and optimizing satisfaction levels.Ensure effective risk management and to embrace compliance by providing even greater assurance and protection to our customers. Manage and improve the existing compliance standards including Financial Conduct Authority (FCA) and ISO 27001:2013, and to identify and achieve further accreditation(s). Coordinate strategic and tactical risk management and assessment activities, internal audits and maintain strong governance.