Rhys Dummett
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Rhys Dummett Email & Phone Number

Customer Success Manager at Socura
Location: Cardiff, Wales, United Kingdom 8 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Socura
Role
Customer Success Manager
Location
Cardiff, Wales, United Kingdom
Company size
8 employees

Who is Rhys Dummett? Overview

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Quick answer

Rhys Dummett is listed as Customer Success Manager at Socura, a company with 8 employees, based in Cardiff, Wales, United Kingdom. AeroLeads shows a matched LinkedIn profile for Rhys Dummett.

Rhys Dummett previously worked as Service Delivery Manager at Rock and Advanced Technical Support at Rock. Rhys Dummett studied at Bryn Celynnog.

Company email context

Email format at Socura

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Socura

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Profile bio

About Rhys Dummett

As a Service Delivery Manager at ROCK, I oversee the delivery of technical support services to a range of clients, ensuring high-quality standards and customer satisfaction. I have a strong background and expertise in technical support, having worked as an Advanced Technical Support and a Technical Support Engineer at ROCK and Fortra, respectively. I have resolved complex customer issues, improved internal processes, and conducted product overviews. I have contributed to increasing customer satisfaction and retention rates, as well as collaborating with cross-functional teams. I am passionate about providing innovative and effective solutions to meet the needs and expectations of our clients. I value teamwork, communication, and continuous learning in my field of expertise.

Current workplace

Rhys Dummett's current company

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Socura
Socura
Customer Success Manager
london, england, united kingdom
Website
socura.co.uk
Employees
8
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8 roles

Rhys Dummett work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current
Socura
Jul 2024 - Present

Service Delivery Manager

Rock
Jul 2023 - Jul 2024

Advanced Technical Support

Rock
Apr 2023 - Jul 2023

Technical Support Engineer

Fortra
  • During this tenure, I assisted with client inquiries and support by presenting documents from the internal knowledge base. Furthermore, I reviewed and expanded internal processes. Along with conducting meetings for.
  • Successfully resolved customer issues to achieve a high level of customer satisfaction and retention.
  • Delivered optimal customer service by collaborating with cross-functional teams across different departments, including Engineering and SOC.
Jun 2022 - Mar 2023

Technical Support Engineer

Alert Logic
Jun 2022 - Dec 2022

Advanced Technical Support

Rock
Mar 2020 - Jun 2022

First Response Team Engineer

Rock
  • On a daily basis, I delivered timely and accurate feedback to consumers. Along with encouraging a collaborative working atmosphere by assisting team members in addressing challenges regularly, I identified and.
  • Provided top-notch customer service by describing non-technical difficulties to clientele.
  • Fulfilled specified activities/goals by employing time management and planning abilities.
  • Attained high levels of customer satisfaction by responding to and resolving customer inquiries and complaints.
Jun 2019 - Mar 2020

Call Handler

Rock
Sep 2018 - Jun 2019
Team & coworkers

Colleagues at Socura

Other employees you can reach at socura.co.uk. View company contacts for 8 employees →

SD Selva Dhiviya Nalaraja Cissp,Pcnse Selva Dhiviya Nalaraja Cissp,Pcnse Colleague at Socura Blackwater, England, United Kingdom, United Kingdom View → JD James D Houghton James D Houghton Colleague at Socura Hucknall, England, United Kingdom, United Kingdom View → AH Anne H. Anne H. Colleague at Socura United Kingdom, United Kingdom View → LR Lewis Richards Lewis Richards Colleague at Socura Cardiff, Wales, United Kingdom, United Kingdom View → SW Stuart Wileman Stuart Wileman Colleague at Socura Nottinghamshire, England, United Kingdom, United Kingdom View → RJ Rhys Jones Rhys Jones Colleague at Socura Greater Cardiff Area, United Kingdom View → BP Ben Perry Ben Perry Colleague at Socura London, England, United Kingdom, United Kingdom View → KH Kealey H. Kealey H. Colleague at Socura Newquay, England, United Kingdom, United Kingdom View → EB Ella Beckerleg Ella Beckerleg Colleague at Socura Clatter, Wales, United Kingdom, United Kingdom View →
1 education record

Rhys Dummett education

  • Bryn Celynnog
    Bryn Celynnog
FAQ

Frequently asked questions about Rhys Dummett

Quick answers generated from the profile data available on this page.

What company does Rhys Dummett work for?

Rhys Dummett works for Socura.

What is Rhys Dummett's role at Socura?

Rhys Dummett is listed as Customer Success Manager at Socura.

Where is Rhys Dummett based?

Rhys Dummett is based in Cardiff, Wales, United Kingdom while working with Socura.

What companies has Rhys Dummett worked for?

Rhys Dummett has worked for Socura, Rock, Fortra, and Alert Logic.

Who are Rhys Dummett's colleagues at Socura?

Rhys Dummett's colleagues at Socura include Selva Dhiviya Nalaraja Cissp,Pcnse, James D Houghton, Anne H., Lewis Richards, and Stuart Wileman.

How can I contact Rhys Dummett?

You can use AeroLeads to view verified contact signals for Rhys Dummett at Socura, including work email, phone, and LinkedIn data when available.

What schools did Rhys Dummett attend?

Rhys Dummett studied at Bryn Celynnog.

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