Rhys Roberts Email & Phone Number

• Taking and directing calls through a switchboard• Completing administrative tasks like filing and delivering and accepting mail• Cleaning, organizing, and maintaining the reception area• Keeping basic office supplies like pens stocked and accessible to visitors• Ordering supplies for the rest of the office if required• Signing in visitors and supplying them visitor's badges• Setting up meeting facilities• Arranging for catering for meetings and daily office use• Greeting visitors to the facility warmly and offering them help immediately• Answering questions about office hours• Interacting with other departments such as Information Technology (IT) when someone needs more technical assistance• Scheduling appointments and meeting times• Maintaining front door security and reporting any suspicious activity• Putting through calls to the correct department• Representing the business with a positive attitude and professional appearance· Handling inbound calls in a professional and friendly matter.

• Respond to all incoming calls, in accordance with current or set criteria, by listening to the service user's needs, assessing, and recognizing requirements. Providing an appropriate response in the form of advice, reassurance, information or the summoning of specialized assistance.• Monitoring emergency calls initiated by other means such as smoke detectors, thermostats, pressure sensors and security monitors, etc. and respond as appropriate.• Explain the service and how it operates to all new users and ensure that service users know how and when to use the equipment• Work on a 24 hour shift system, seven days a week and ensure continuity of service is maintained. Advise work colleagues at change-over time of any specific requirements for follow up action.• Perform systems checks and routine system tasks, liaising with specialist service engineers as necessary, complying with set procedures and reporting all faults promptly. • Entering and updating information into the computerized or manual records systems ensuring strict confidentiality of all information.

· Taking Payment details securely over the phone and reinstating direct debits.· Dealing with emails in a profession manner, making sure to resolve the issues in a reasonable time frame while making sure to keep up with the quality standard.· Using problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes.· Handling inbound calls in a professional and friendly matter.

· Responsible for all General customer relations and queries.· Taking Payment details securely over the phone and reinstating direct debits.· Listening to customers needs and ensuring delivery of excellent customer service· Completing back office administration tasks under pressure ensuring that the work is done to a high standard.· Multi skilled agent being able to offer Phone support inbound and outbound while my primary role is a Live chat agent.· Being able to fully investigate and resolve queries

· Directing calls to appropriate departments both internally and externally · Booking appointments over the phone· The natural ability to treat each customer as an individual and deliver a tailored response· Problem-solving skills to identify and resolve recurring issues without resorting to short-term fixes· The attention to detail needed to succeed in a regulated environment