Rhys W Edwards Email and Phone Number

Leading Reliability Engineering/DevOps efforts to automate, streamline, and drive quality upwards and outwards.

Implementing, administering, and supporting internal application infrastructure environments.

Defining and implementing infrastructure in support of growing eCommerce website growth. Streamlining and automating application server builds, and designing load balancer configurations for geographic proximity based routing.

Defined and implemented client computing environment change to improve SLA’s and reduce regulatory risk for offshore partner at risk of critical failure due to poor application performance Coordinated migration activities between technical teams, planned time restricted migration, revised migration method on-site to support unreported hardware limitationsMigrated aging and unsupported global client OS to improve security, compatibility, and supportabilityRepresented multiple customer groups across North America, asserted requirements to shift focus to pending service pack release, adapted high-level design to better suit business needs, influenced assurance of quality with project managersManaged Desktop/Laptop client and client peripheral lifecycle Vendor management, forecasting, new model introductionDeveloped and implemented Microsoft Virtual PC client configuration and deployment processes, WiFi and 3G implementations, numerous ad-hoc solutions for business IT problemsRequirements gathering, product evaluation, negotiation of timelines and capabilities with customersLed development of privilege management tools and processes for locked-down client platformProvided last tier client support and problem management, client subject matter expertise, support of remote client update and application rollout projectsTraveled to offsite locations, supported time-critical incidents and project activitiesActively participated in global Anti-Virus Standard, global Hardware Purchasing, and US Security Operations committees

Managed client lifecycle, represented diverse US customer groups, served as subject matter expert for all standard client computing concernsProvided QA documentation, maintenance, and updates for a standardized Windows 2000 Professional hardware independent client imageActed as functional and technical owner of nearly 4 dozen applications Developed and supported Windows 2000 Pro and NT 4.0 Workstation unattended installation processesActed as US technical lead for development of a global standardized Windows 98 client platform Authored numerous technical communications directed towards impacted business areas and support teams

Tier 3 client hardware, software, and OS support, SMS 1.2 administration, IIS 4 administration, Intranet application development, client configuration and deployment.

Provided Tier 2 and Tier 3 hardware, software and OS support for 750 customers Operated and administered SMS 1.2 Site of 2000 computers and usersAdministered and developed IIS 4.0 Intranet including a web page to access and query SMS data Managed TCP/IP address database, and deployment and configuration of PCsPrototype client development

Installed, configured, upgraded, and supported Microsoft Windows clients and servers with a variety of services including email and Internet access

Setup, configured, and installed PC’s with physical security at several Philadelphia area prisons.